Self-Storage Assistant Manager - Customer Sales & Operations

Prime Storage Group; Chapel Hill (NC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Vision insurance

Short-term disability

Long-term disability

401(k) matching

Paid time off

Paid holidays

Career advancement opportunities

Work-life balance

Job summary

Prime Storage Group in North Carolina is seeking an Assistant Manager for our self-storage facilities. You will rent units, respond to inquiries, and maintain accounts while delivering friendly, proactive service to customers.

This role emphasizes sales, daily operations, and basic maintenance tasks. You will greet customers, manage deposits, and help with unit sizing decisions. A HS diploma and 1–2 years of customer-facing work are typical, with opportunities for advancement.

Qualifications

• 1–2 years of relevant work experience in a fast-paced, customer-facing environment.
• High School Diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively both independently and as part of a team.
• Must be technically savvy with the ability to learn new applications and Point of Sale systems.
• Proficiency in Microsoft products such as Outlook is required.
• Must be physically able to perform routine maintenance duties daily and lift up to 50 lbs.
• Possession of a valid driver’s license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Responsibilities

• Rent out self-storage units, parking spaces, and related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivables through collections, posting payments, and processing.
• Deliver daily bank deposits accurately and timely.
• Upsell moving products and assist in unit sizing decisions.
• Greet customers promptly, enthusiastically and professionally.
• Understand and sell the features and benefits of the property at all opportunities.
• Resolve customer issues in a timely and effective manner.
• Ensure company standards of cleanliness and appearance are met.
• Inspect the property, including performing lock checks.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Technical aptitude

POS systems

Outlook

Education

High School Diploma or GED

Tools

POS systems (general)

Job description

Prime Storage Group in North Carolina is seeking an Assistant Manager for our self-storage facilities. You will rent units, respond to inquiries, and maintain accounts while delivering friendly, proactive service to customers.

This role emphasizes sales, daily operations, and basic maintenance tasks. You will greet customers, manage deposits, and help with unit sizing decisions. A HS diploma and 1–2 years of customer-facing work are typical, with opportunities for advancement.