Self-Reliance Benefits Advisor (Customer Support)

IdahoPTV; Idaho Falls (ID); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid sick leave

Vacation leave

Retirement plans

Life insurance

Disability insurance

FSA

Job summary

Idaho Department of Health and Welfare in Idaho Falls is seeking Self-Rel iance Specialists to join the Division of Welfare. These full-time roles run Monday–Friday, 8:00am–5:00pm with holidays off, serving families applying for benefits and helping them achieve self-reliance.

Direct customer service may be face-to-face or by phone, and telework is not offered. Candidates must have experience conducting sensitive interviews, de-escalating stressed customers, applying policy criteria, managing

Qualifications

• Experience conducting and documenting sensitive fact-finding interviews. Typically gained by at least six months of experience OR completion of some college courses in a human services field.
• Experience dealing with individuals who are in stressful situations from varying cultural/socioeconomic backgrounds and de-escalating emotionally charged situations.
• Experience applying written policies and criteria and determining qualifications for services or benefits.
• Experience managing a workload with conflicting priorities.
• Experience entering and retrieving data using a computerized records system.

Responsibilities

• Provide direct customer service either face-to-face interactions or via telephone and/or mail.
• Gather, verify, interpret, and act on personal information from various sources to case actions.
• Develop, adapt and maintain management systems to support workload activities and meet federally mandated outcome/reporting requirements.
• Perform complicated analytical problem resolution and insure data quality in automated system processing.

Job description

Idaho Department of Health and Welfare in Idaho Falls is seeking Self-Rel iance Specialists to join the Division of Welfare. These full-time roles run Monday–Friday, 8:00am–5:00pm with holidays off, serving families applying for benefits and helping them achieve self-reliance.

Direct customer service may be face-to-face or by phone, and telework is not offered. Candidates must have experience conducting sensitive interviews, de-escalating stressed customers, applying policy criteria, managing