Self Pay Representative

Paragon Revenue Group; Concord (NC); Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid time off & holidays

Medical, dental, vision, and life ins.

401k with matching

Job summary

Paragon Revenue Group is seeking a dependable Self Pay Representative for a fully remote position in the United States. The role focuses on patient account recovery, handling inbound and outbound inquiries, and offering payment solutions while ensuring accuracy across multiple client systems.

Ideal candidates have at least two years of customer service experience, strong communication and problem-solving skills, and knowledge of medical billing and EOBs.

Qualifications

• Two years of customer service experience required.
• Knowledge of medical billing and EOB preferred.
• Ability to learn new software and proficient 10-key skills.

Responsibilities

• Answer billing questions and process payments.
• Establish payment plans and resolve patient balances.
• Document interactions and update client systems.
• Collaborate with client services or insurance teams to resolve issues.

Skills

Customer service

Communication

Problem solving

Negotiation

EOB knowledge

Attention to detail

Typing

Education

High school diploma

Job description

Self Pay Representative– Remote Opportunity with High Earning Potential!

Looking for a meaningful career where your contributions matter, strong performance is rewarded, and you can build valuable healthcare revenue cycle expertise?

$500 sign-on bonuspayable after 90 days of full-time employment.

Join our growing team and develop skills in an essential, expanding industry.

We are seeking a dependable, motivated Self Pay Representative to support multiple healthcare facilities with inbound and outbound patient account recovery. In this role, you will answer billing questions, help patients resolve outstanding balances, identify appropriate payment solutions, and work confidently across multiple client systems and workflows.

This opportunity is ideal for someone who enjoys helping others, communicates comfortably about financial obligations, and pairs customer service with a consistent focus on account resolution and recovery.

Essential Duties/Responsibilities

• Respond to patient billing inquiries by telephone, process payments, establish payment plans, and address patient concerns.
• Submit patient account concerns and updated insurance information to Client Services or the insurance team so the appropriate team can investigate and resolve the issue.
• Document each patient interaction accurately in the patient's account, including the inquiry or complaint, information provided, payment activity, and any follow-up action taken.
• Performs other related duties as assigned.

Qualifications

• Excellent communication skills including active listening.
• Strong problem solving and negotiation skills
• Use a service-oriented approach to address patient concerns and resolve billing-related grievances professionally.
• Proficient computer and 10-key skills with the ability to learn new software.
• Ability to talk and type simultaneously.
• Strong attention to detail
• Possess knowledge of medical billing and how to read an explanation of benefits (EOB).
• High school diploma or equivalent required.
• At least two years of customer service experience required.

Why Join Paragon Revenue Group?

Paragon is a third‑party collection agency focusing on Medical Revenue. We have been a trusted leader in the medical revenue cycle industry for over 40 years. We are growing and seeking motivated, results‑driven individuals to grow with us.

What We Offer:

• Competitive base salary plus performance-based bonus
• Fully remote position with the support of a great team.
• Guaranteed 40-hour work week
• Monday-Friday schedule.
• Comprehensive benefits package including:
  • Paid time off & holidays
  • Medical, dental, vision, and life insurance
  • 401k plan with a generous company match

Must be able to pass pre‑employment background and credit checks. Paragon also participates in E-Verify.