Self Pay Representative

Jon Barry & Associates, Inc.; Concord (NC); Remote; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonus

Fully remote work

40-hour work week

Mon-Fri schedule

PTO & holidays

Medical, dental, vision & life

401(k) with company match

Job summary

Paragon Revenue Group seeks a dependable Self Pay Representative to support healthcare facilities with inbound and outbound patient account recovery from a fully remote location. You will answer billing questions, help patients resolve balances, establish payment plans, and document interactions across client systems.

A $500 sign-on bonus is available after 90 days of full-time employment. Compensation includes a competitive base salary with performance bonuses, comprehensive benefits, and a

Qualifications

• Two years of customer service experience.
• Strong communication and active listening.
• Able to learn new software quickly.
• Knowledge of medical billing and EOB.

Responsibilities

• Respond to patient billing inquiries by phone, process payments, establish payment plans.
• Submit account concerns and updated insurance information for investigation.
• Document interactions in patient accounts with details and follow-up.
• Perform other related duties as assigned.

Skills

Active listening

Problem solving

Negotiation skills

Service-oriented

Computer proficiency

10-key skills

Typing ability

Attention to detail

Medical billing knowledge

EOB knowledge

High school diploma

2+ years customer service

Education

High school diploma or equivalent

Tools

Familiar with healthcare systems

Job description

Self Pay Representative– Remote Opportunity with High Earning Potential!

Looking for a meaningful career where your contributions matter, strong performance is rewarded, and you can build valuable healthcare revenue cycle expertise?

$500 sign-on bonuspayable after 90 days of full-time employment.

Join our growing team and develop skills in an essential, expanding industry.

We are seeking a dependable, motivated Self Pay Representative to support multiple healthcare facilities with inbound and outbound patient account recovery. In this role, you will answer billing questions, help patients resolve outstanding balances, identify appropriate payment solutions, and work confidently across multiple client systems and workflows.

This opportunity is ideal for someone who enjoys helping others, communicates comfortably about financial obligations, and pairs customer service with a consistent focus on account resolution and recovery.

Essential Duties/Responsibilities

• Respond to patient billing inquiries by telephone, process payments, establish payment plans, and address patient concerns.
• Submit patient account concerns and updated insurance information to Client Services or the insurance team so the appropriate team can investigate and resolve the issue.
• Document each patient interaction accurately in the patient's account, including the inquiry or complaint, information provided, payment activity, and any follow-up action taken.
• Performs other related duties as assigned.

Qualifications

• Excellent communication skills including active listening.
• Strong problem solving and negotiation skills
• Use a service-oriented approach to address patient concerns and resolve billing-related grievances professionally.
• Proficient computer and 10-key skills with the ability to learn new software.
• Ability to talk and type simultaneously.
• Strong attention to detail
• Possess knowledge of medical billing and how to read an explanation of benefits (EOB).
• High school diploma or equivalent required.
• At least two years of customer service experience required.

Why Join Paragon Revenue Group?

Paragon is a third‑party collection agency focusing on Medical Revenue. We have been a trusted leader in the medical revenue cycle industry for over 40 years. We are growing and seeking motivated, results‑driven individuals to grow with us.

What We Offer:

• Competitive base salary plus performance-based bonus
• Fully remote position with the support of a great team.
• Guaranteed 40-hour work week
• Monday-Friday schedule.
• Comprehensive benefits package including:
  • Paid time off & holidays
  • Medical, dental, vision, and life insurance
  • 401k plan with a generous company match

Must be able to pass pre‑employment background and credit checks. Paragon also participates in E-Verify.