Self-Pay Collections Specialist

OMNI FAMILY HEALTH; Bakersfield (CA); On-site; USD 30,307 - 38,572; Full time

Job summary

Omni Family Health in Bakersfield, CA is seeking a Self-Pay Collector I to join the billing department. The role focuses on researching and securing payment from uninsured and underinsured patients, explaining policies, and offering alternatives to resolve balances.

The position requires 1 year of billing/AR experience, high school diploma or GED, and proficiency with Excel. It is a full-time on-site role with responsibilities across patient accounts and AR collections.

Qualifications

• Education: High school diploma or GED is required.
• Experience: At least 1 year billing and accounts receivable in a physician practice.

Responsibilities

• Identify payer sources and verify benefits in the EPM system.
• Assist patients with alternative payment options while protecting OFH AR.
• Prioritize work to minimize interruptions and increase collections efficiency.
• Maintain continuous communication with patients and OFH staff before procedures.
• Document financial arrangements in the system and notify clinics.
• Perform retrospective audits of new self-pay accounts.
• Participate in AR collection campaigns to meet goals.
• Handle overflow patient calls.
• Perform other related duties as assigned.

Skills

Ability to work under pressure

Effective communication

Draft and implement collection letters

Excel & Microsoft Office

Knowledge of payor agreements

Office tools & software

Accurate data entry

Education

High school diploma or GED

Tools

EHR system

Practice management system

Job description

Omni Family Health in Bakersfield, CA is seeking a Self-Pay Collector I to join the billing department. The role focuses on researching and securing payment from uninsured and underinsured patients, explaining policies, and offering alternatives to resolve balances.

The position requires 1 year of billing/AR experience, high school diploma or GED, and proficiency with Excel. It is a full-time on-site role with responsibilities across patient accounts and AR collections.