Self-Pay Collector

OMNI FAMILY HEALTH; Bakersfield (CA); On-site; USD 30,307 - 38,572; Full time

Job summary

Omni Family Health in Bakersfield, CA is seeking a Self-Pay Collector I to join the billing department. The role focuses on researching and securing payment from uninsured and underinsured patients, explaining policies, and offering alternatives to resolve balances.

The position requires 1 year of billing/AR experience, high school diploma or GED, and proficiency with Excel. It is a full-time on-site role with responsibilities across patient accounts and AR collections.

Qualifications

• Education: High school diploma or GED is required.
• Experience: At least 1 year billing and accounts receivable in a physician practice.

Responsibilities

• Identify payer sources and verify benefits in the EPM system.
• Assist patients with alternative payment options while protecting OFH AR.
• Prioritize work to minimize interruptions and increase collections efficiency.
• Maintain continuous communication with patients and OFH staff before procedures.
• Document financial arrangements in the system and notify clinics.
• Perform retrospective audits of new self-pay accounts.
• Participate in AR collection campaigns to meet goals.
• Handle overflow patient calls.
• Perform other related duties as assigned.

Skills

Ability to work under pressure

Effective communication

Draft and implement collection letters

Excel & Microsoft Office

Knowledge of payor agreements

Office tools & software

Accurate data entry

Education

High school diploma or GED

Tools

EHR system

Practice management system

Job description

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Self-Pay Collector

Full-Time Fiscal Bakersfield, CA, US

2 days ago Requisition ID: 2987

Salary Range: $22.00 To $28.85 Hourly

JOB DESCRIPTION

Title: Self-Pay Collector I

Position Summary: Research and secure payment for uninsured, sliding scale, and under insured

patients within the billing department. Utilize billing, collecting, research, and

correspondence communication to solve accounts within Omni within the patient

accounting system. Collects deposits and co-payments for uninsured, under

insured, sliding fee scale and self-pay patients. Explains Omni Family Health

financial policies and provides to patients in an attempt to offer alternatives to

resolve outstanding balances. Acts as a liaison between the patient, the business

office, and clinics to enhance account receivables performance and maximize

service excellence. Provide a variety of patient and financial service tasks.

Job Duties:

The following are essential job accountabilities:

1. 1. Identify all payer sources for patient. Perform patient registration, verification of benefits and ensure accurate demographic entry for all patient accounts within EPM system.
2. 2. Assist all patients with identifying alternative payment options while minimizing risk to OFH accounts receivable. Coordinate with accounts receivable staff regarding denial management corrective actions.
3. 3. Prioritize work to minimize interruptions and increase efficiency in collections process.
4. 4. Ensure continuous communication between the patient and OFH staff prior to scheduled procedures.
5. 5. Document all financial arrangements within EPM and notify specific clinic within approved.
6. 6. Perform retrospective audits of new self pay accounts to update demographic information.
7. 7. Participate in patient accounts receivable collection campaigns as needed to meet department goals.
8. 8. Handle overflow patient calls
9. 9. Performs other related duties as assigned

Additional Duties

1. 1. HIP AA compliance - Responsible for enforcing compliance with all HIP AA regulations and requirements. Treats all member infonnation confidential.
2. 2. Compliance - Ensure compliance with all local, state, and federal regulations.
3. 3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
4. 4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components as required by the job functions and highlighted in the Policies and Procedures.
5. 5. All employees will participate in Patient Centered Home Health Model at Omni Family Health.

4900 Californ ia Avenue, Suite 400 B, Bakersf ield, CA 93309 I Phone: (800) 300-OMNI I Fax: (661) 4S9-1944 I Main: [phone] I omnifamilyhealth.org

Qualifications, Education, and Experience

Education:

• 1. High school diploma or GED

Experience:

• 2. Minimum of one year billing and accounts receivable experience in a physician practice

Skills:

1. I. Ability to work under pressure.
2. 2. Ability to demonstrate effective communication skills with providers and management staff.
3. 3. Ability to draft and implement collection letters.
4. 4. Proficient with excel and other Microsoft office products.
5. 5. Knowledge of payor agreements.
6. 6. Proficiency and accuracy with multiple office tools and software.
7. 7. Accurate data entry skills with the ability to input data into computer systems, compile statistics, and generate reports.

Responsible to: Collections Supervisor

Classification: Full-time or Part-time, Non-exempt