Self-Directed Care Support Specialist

GT Independence, LLC; Southington (CT); Híbrido; USD 38 000 - 41 000; Tempo integral

Resumo da oferta

GT Independence, LLC is seeking a Call Center Representative for our Southington, CT office. The role involves handling inbound and outbound calls, data entry, and document management to support individuals in self-direction programs.

The position requires a High School Diploma or GED, with an Associate degree preferred, and at least 1 year of related experience. It is a full-time, on-site role with competitive hourly pay and benefits appropriate to the location.

Qualificações

• 1 year of experience relevant to the work performed.

Responsabilidades

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors.
• Collaborate with your team to resolve rejected timesheet issues.

Conhecimentos

Customer service

Formação académica

High School Diploma or GED

Associate degree preferred

Descrição da oferta de emprego

GT Independence, LLC is seeking a Call Center Representative for our Southington, CT office. The role involves handling inbound and outbound calls, data entry, and document management to support individuals in self-direction programs.

The position requires a High School Diploma or GED, with an Associate degree preferred, and at least 1 year of related experience. It is a full-time, on-site role with competitive hourly pay and benefits appropriate to the location.