Self-Checkout Experience Specialist

Food Lion; Newton Grove (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Food Lion is seeking a Customer Service Associate to provide fast, friendly service at the front end. You will greet customers, assist with self-checkout, and maintain a clean, efficient checkout area.

Responsibilities include guiding customers through self-checkout, handling payments and voids, and collaborating with store staff to meet service standards while wearing the Food Lion uniform.

Qualifications

• Greet customers and provide friendly service.
• Assist customers with Self-checkout operations.
• Maintain store standards and appearance.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use their name whenever possible
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
• Respond timely to customer inquiries and self-checkout system notifications
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
• When needed, assist in scanning the customer's order and provide instructions on payment
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons
• Maintain alertness and call for assistance when needed to service customers per service standards
• Engage and identify self-checkout customers needing assistance
• Is courteous and helpful to other associates and customers
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code
• Collect and returns shopping carts from the self-checkout area
• Ensure the self-checkout area has a neat and clean presentation
• Report any self-checkout issues to the Customer Service Manager or MOD
• Adhere to all company guidelines, policies and standard practices
• Ability to perform troubleshooting steps on self-checkout as needed

Skills

Customer service

Self-checkout support

Tools

Self-checkout systems

Job description

Food Lion is seeking a Customer Service Associate to provide fast, friendly service at the front end. You will greet customers, assist with self-checkout, and maintain a clean, efficient checkout area.

Responsibilities include guiding customers through self-checkout, handling payments and voids, and collaborating with store staff to meet service standards while wearing the Food Lion uniform.