Self-Checkout Experience Specialist

Food Lion; La Grange (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion is seeking a Front End Associate to provide fast, friendly service and help customers at the checkout area. You will greet customers, assist with self-checkout, and ensure accurate scanning and smooth transactions.

As part of the front-end team, you will follow standard practices, maintain a neat area, and help with training of new associates. This role emphasizes customer service, safety, and teamwork.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience.
• Respond timely to customer inquiries and self-checkout system notifications.
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item.
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction.
• When needed, assist in scanning the customer's order and provide instructions on payment.
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice.

Skills

Customer service

Communication skills

Willingness to learn

Education

High school diploma or equivalent

Tools

SCO system

SCO mobile attendant

Cash registers

Job description

Food Lion is seeking a Front End Associate to provide fast, friendly service and help customers at the checkout area. You will greet customers, assist with self-checkout, and ensure accurate scanning and smooth transactions.

As part of the front-end team, you will follow standard practices, maintain a neat area, and help with training of new associates. This role emphasizes customer service, safety, and teamwork.