Select Guest Experience Ambassador

Omni Hotels & Resorts; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

Omni Amelia Island Resort & Spa seeks a Select Guest Liaison to build proactive relationships with Select Guests, acting as advocate and primary contact during their stay. You will warmly welcome guests, coordinate requests with hotel departments, and ensure all needs are met throughout their visit.

Responsibilities include training staff on the Loyalty Program, promoting Select Guest membership, maintaining guestroom readiness, and coordinating amenities.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Minimum of 1 year hospitality experience.
• Ability to multi-task in a busy environment and work as part of a team.

Responsibilities

• Create memorable experiences for our Select Guests during their stay.
• Welcome Select Guests upon arrival and ensure all requests and needs are met throughout their stay.
• Resolve concerns or issues and communicate needs to hotel departments.
• Arrange Select Guest and special occasion amenities via In-Room Dining.
• Conduct Loyalty Program training with Front Office and hotel associates.
• Promote the Select Guest program to guests not yet members.
• Maintain Select Guest product inventories.
• Develop relationships with Select Guests and serve as their point of contact for hotel or program questions.

Skills

Communication

Customer service

Multitasking

Teamwork

Problem-solving

Detail-oriented

Tools

Microsoft Office

Job description

Omni Amelia Island Resort & Spa seeks a Select Guest Liaison to build proactive relationships with Select Guests, acting as advocate and primary contact during their stay. You will warmly welcome guests, coordinate requests with hotel departments, and ensure all needs are met throughout their visit.

Responsibilities include training staff on the Loyalty Program, promoting Select Guest membership, maintaining guestroom readiness, and coordinating amenities.