Select Guest Liaison & Guest Experience Advocate

Omni Hotels & Resorts; Florida; On-site; USD 40,000 - 55,000; Full time

Job summary

Omni Amelia Island Resort & Spa in Florida is seeking a Guest Liaison for Select Guests to build proactive personal and professional relationships, acting as advocate and single point of contact during guests' stays.

Responsibilities include creating memorable experiences, welcoming Select Guests on arrival, coordinating requests with hotel departments, promoting the Select Guest program, maintaining inventories, and supporting Front Office operations as needed.

Qualifications

• Minimum of 1 year hospitality experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a busy environment and follow guest requests.
• Friendly, approachable demeanor and strong problem-solving skills.

Responsibilities

• Create memorable experiences for Select Guests during their stay.
• Welcome Select Guests on arrival and meet their needs throughout the stay.
• Resolve concerns and relay needs to hotel departments as needed.
• Arrange Select Guest amenities via In-Room Dining and promote the program.
• Conduct Loyalty Program training and meetings with front office staff.
• Maintain Select Guest inventories and assist in Front Office operations.

Skills

Verbal & written communication

Customer service

Multitasking

Team player

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Omni Amelia Island Resort & Spa
At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.
Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.
Overview:
This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.
Responsibilities:
* Create memorable experiences for our Select Guests during their stay.
* Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
* Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
* Arrange Select Guest and special occasion amenities via In-Room Dining.
* Conduct Loyalty Program training with other Front Office and hotel associates.
* Conduct monthly Loyalty meetings with relevant hotel associates.
* Promote the Select Guest program to guests that are currently not members.
* Maintain Select Guest product inventories.
* Conduct guestroom inspections prior to Select Guest arrival.
* Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
* Will assist in Front Office operations as needed.
* Perform any other duties assigned by Management.
* Be pleasant, smile and greet all guests, using surnames when obtained.
* Be actively engaged with our guests and deliver memorable guest experiences.
* Create unique, personalized WOW moments at every opportunity.
* Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.
Qualifications:
* Minimum of 1 year hospitality experience.
* Must have excellent verbal and written communication skills
* Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
* Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
* Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
* Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
* Must be able to work with and sit at a computer workstation for an extended period.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].