Select Guest Concierge & Loyalty Advocate

Omni Hotels & Resorts; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Omni Barton Creek Resort & Spa in Austin, TX, seeks a guest liaison for the Select Guests program. You will build proactive relationships, anticipate needs, and act as the advocate and main point of contact for Select Guests.

Responsibilities include greeting guests, arranging amenities, training staff on loyalty, promoting memberships, and maintaining guestroom readiness. Excellent communication and hospitality service are essential.

Qualifications

• Minimum 1 year hospitality experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Ability to multi-task in a busy environment; team player.
• Service and detail oriented with a friendly demeanor.

Responsibilities

• Create memorable experiences for Select Guests during their stay.
• Welcome Select Guests and meet their requests throughout their stay.
• Resolve concerns and relay needs to hotel departments.
• Arrange Select Guest amenities via In-Room Dining.
• Conduct Loyalty Program training with Front Office staff.
• Hold monthly Loyalty meetings with hotel associates.
• Promote the Select Guest program to non-members.
• Maintain Select Guest product inventories.
• Inspect guest rooms prior to Select Guest arrival.
• Develop relationships and act as point of contact for hotel questions.
• Assist in Front Office operations as needed.
• Perform other duties as assigned by Management.
• Be pleasant, greet guests, and deliver WOW moments.

Skills

Communication

Customer service

Multitasking

Teamwork

Problem-solving

Tools

Microsoft Office

Job description

Omni Barton Creek Resort & Spa in Austin, TX, seeks a guest liaison for the Select Guests program. You will build proactive relationships, anticipate needs, and act as the advocate and main point of contact for Select Guests.

Responsibilities include greeting guests, arranging amenities, training staff on loyalty, promoting memberships, and maintaining guestroom readiness. Excellent communication and hospitality service are essential.