Loyalty Ambassador

Omni Hotels & Resorts; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Omni Barton Creek Resort & Spa in Austin, TX, seeks a guest liaison for the Select Guests program. You will build proactive relationships, anticipate needs, and act as the advocate and main point of contact for Select Guests.

Responsibilities include greeting guests, arranging amenities, training staff on loyalty, promoting memberships, and maintaining guestroom readiness. Excellent communication and hospitality service are essential.

Qualifications

• Minimum 1 year hospitality experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Ability to multi-task in a busy environment; team player.
• Service and detail oriented with a friendly demeanor.

Responsibilities

• Create memorable experiences for Select Guests during their stay.
• Welcome Select Guests and meet their requests throughout their stay.
• Resolve concerns and relay needs to hotel departments.
• Arrange Select Guest amenities via In-Room Dining.
• Conduct Loyalty Program training with Front Office staff.
• Hold monthly Loyalty meetings with hotel associates.
• Promote the Select Guest program to non-members.
• Maintain Select Guest product inventories.
• Inspect guest rooms prior to Select Guest arrival.
• Develop relationships and act as point of contact for hotel questions.
• Assist in Front Office operations as needed.
• Perform other duties as assigned by Management.
• Be pleasant, greet guests, and deliver WOW moments.

Skills

Communication

Customer service

Multitasking

Teamwork

Problem-solving

Tools

Microsoft Office

Job description

Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world‑class hospitality in the Texas Hill Country.

Our associates are the heart of our success. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry's most respected companies.

From championship golf and award‑winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you’re driven, personable, and passionate about creating exceptional guest experiences, you’ll find your perfect match at Omni Barton Creek Resort & Spa.

Overview

This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.

Responsibilities

• Create memorable experiences for our Select Guests during their stay.
• Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
• Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
• Arrange Select Guest and special occasion amenities via In‑Room Dining.
• Conduct Loyalty Program training with other Front Office and hotel associates.
• Conduct monthly Loyalty meetings with relevant hotel associates.
• Promote the Select Guest program to guests that are currently not members.
• Maintain Select Guest product inventories.
• Conduct guestroom inspections prior to Select Guest arrival.
• Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
• Assist in Front Office operations as needed.
• Perform any other duties assigned by Management.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Be actively engaged with our guests and deliver memorable guest experiences.
• Create unique, personalized WOW moments at every opportunity.
• Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.

Qualifications

• Minimum of 1 year hospitality experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Previous experience in high customer contact environment; answering customer questions and handling customer concerns.
• Ability to multi‑task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
• Service and detail oriented, with a friendly approachable demeanor and strong problem‑solving skills.
• Ability to work with and sit at a computer workstation for an extended period.

Equal Employment Opportunity

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you need special assistance to apply for a posted position, please send an email to [e-mail].