Security & Transportation Supv

210_Mohegan_Pocono Downs Racing, LP; Burrillville (RI); On-site; USD 42,000 - 64,000; Full time

Job summary

Mohegan Pocono Downs Racing, LP is seeking a security professional to safeguard guests and staff, oversee security officers and valet attendants, and support incident handling. The role emphasizes guest service and asset protection in a fast-paced casino setting.

The candidate should have casino security experience, strong interpersonal skills, and a proactive approach to addressing concerns, with a focus on maintaining safety and exemplary service for guests and team members alike.

Qualifications

• Two years of security officer experience in a high-volume casino environment, or three years in security outside the casino with report writing experience.
• Strong interpersonal skills and ability to interact with guests and team members.
• Proactive approach to addressing concerns and openness to new methods.

Responsibilities

• Performs security and transportation duties to protect guests, employees, and assets.
• Supervises security officers and valet attendants across assigned areas.
• Detains individuals for law enforcement notification and assists in incident handling.
• Participates in training of officers and attendants.

Skills

Security experience

Interpersonal skills

Team supervision

Incident reporting

Guest service

Job description

Job Duties

Performs all security and transportation duties as needed. Protects and ensures the safety of guests and employees. Safeguards company assets-monetary and otherwise. Supervises all security officers and valet attendants in assigned areas, on the floor, in valet, in shuttles and in track areas. Provides support to all officers and attendants handling incidents. Detains persons who may be involved in illegal acts for the purpose of notifying the law enforcement authorities. Investigates and records all unusual occurrences and incidents within the gaming facility and maintains in a manner prescribed by management. Responsible for participating in the training of officers and attendants. Performs other related duties as assigned. Reports directly to Security & Transportation Shift Manager. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service.

Minimum Qualifications

Two years of experience as a security officer in a high volume, complex casino environment, or three years’ experience in security or law enforcement outside of the casino industry with report writing experience. Positive attitude with a “can-do” mentality. Candidate can demonstrate a proactive approach to addressing concerns and is receptive to new methods of embracing challenge. This position requires above average interpersonal skills and involves frequent customer contact.

Work Shift

Regular Knock, knock. Hear that sound? That's opportunity! What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.