Shift Supervisor - Security

Queen Baton Rouge; Baton Rouge (LA); On-site; USD 20,000 - 29,000; Full time

Job summary

Queen Baton Rouge is actively seeking a Security Supervisor to oversee guest safety and lead the security team in a demanding casino environment. You will ensure high-quality service, maintain professional guest relations, and supervise incident investigations and reporting.

The role emphasizes interviewing, hiring, training, and developing staff while maintaining budgeted staffing and adherence to policy. On-site work, flexible hours, and a strong safety focus are essential components of the

Qualifications

• Experience in security or guest safety roles.
• Excellent teamwork and communication abilities.
• Professional demeanor and presence with guests and staff.

Responsibilities

• Interview, hire, and train team members; plan, assign, and direct work.
• Address guest service and security issues; report incidents.
• Lead emergency drills and coordinate evacuations.
• Monitor staffing levels and ensure policy adherence.
• Maintain awareness of alcohol-related limitations and company policies.

Skills

Security experience

Teamwork

Communication skills

Professional demeanor

Education

4-year degree or equivalent

High school diploma or GED

Job description

• Ensure consistent high-quality service to all our team members and guests.
• Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Investigate incidents and guest complaints and produce summary report of findings.
• Review Security activities with Security Manager.
• Observe, identify, and appropriately address intoxicated guests.
• Check for and report safety hazards.
• Serve as team leader for emergency response drills and evacuations.
• Complete all government reporting.
• Monitor staffing levels to ensure budgetary compliance.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

WORKING ENVIRONMENT & PHYSICAL EFFORTS:

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking, and lifting up to 50 pounds
• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
• Speech and Vision abilities are required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Target Hourly Rate: $18 per hour

Qualifications

Experience

Preferred

Gaming industry experience is highly preferred.

Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.

Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.

One to three years of experience performing and managing duties of security department personnel, a 4-year degree in a related field or equivalent work experience is preferred.

A high school diploma or GED equivalent is preferred

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.