Security Team Member

The Gilmore Collection; Grand Rapids (MI); On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Job summary

The Gilmore Collection in Grand Rapids, Michigan is seeking a part-time Guest Safety member to enhance the guest experience by ensuring safety and providing excellent service. Responsibilities include greeting and assisting guests, maintaining cleanliness and safety in common areas, and addressing any issues with professionalism. This position involves evening shifts, requires a high school diploma, and pays between $18.00 and $20.00 per hour based on experience. Ideal candidates are empathetic, organized, and enjoy working in a team environment.

Qualifications

• Knowledge of proper etiquette and service standards.
• Prior experience working in customer service.
• Understanding of current state and federal liquor laws.

Responsibilities

• Create a memorable and hospitable first impression for all guests.
• Assist guests with recommendations and information.
• Maintain safe, secure, and clean common areas.

Skills

Empathetic

Solution-Oriented

Professional communications skills

Ability to assess situations quickly

Problem solving abilities

Organized

Teamwork

Physical fitness

Education

High school diploma

Job description

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off

Job Description

Hospitality & Safety Team: Guest Safety

Reporting Relationships

Position Reports to: Director of Safety & Security, Security Management Team, Chief Executive Officer, Chief Operating Officer, B.O.B. GM

Subordinate Staff: None

Basic Description

• Optimistic Warmth, Work Ethic, Empathy, Self-Awareness and Integrity
• Detail-oriented, observant, excellent communicator
• Calm under pressure, quick thinking, solutions-oriented

Essential Functions

1. Create a memorable and hospitable first and final impression for all guests.
2. Appears, communicates, and behaves in a professional manner.
3. Actively learns names and preferences of guests, using this information to build relationships and establish building clientele.
4. Assists guest with recommendations and information about parking, cover charge, building events and venues. Offers helpful insights on the food, beverage, and entertainment in the building.
5. Possesses and shares expert knowledge of our community, helping guests new to the area.
6. Maintains safe, secure, clean common areas and stairwells throughout the building.
7. Maintains safe, secure exterior walkways, porches, back dock and driveways.
8. Assists with cleanliness throughout shift by picking up glassware and empty bottles while moving through the spaces, always having full hands.
9. Maintains proper cash handling procedures and submits all documentation accurately and promptly.
10. Accurately assesses intoxication levels, and respond in keeping with MLCC guidelines and building policies.
11. Accurately and calmly assesses any urgent situation, identifies best courses of action, communicates effectively to diffuse any issue to the benefit and safety of guests and staff, and for the security of the property, and preservation of its licensing. Uses empathetic language: “I can certainly understand how you feel, I am sorry you are having this trouble, let me try to help.”
12. Performs additional responsibilities, although not detailed, as requested by a manager at any time.

Qualifications

Knowledge

1. Knowledge of the proper etiquette and service standards.
2. High school diploma and prior experience working in customer service.
3. Knowledge of current state and federal liquor laws.

Skills/Aptitudes

1. English language and professional communications skills are required.
2. Empathetic, Solution-Oriented, Energetic, Positive.
3. Exceptionally skilled at assessing intoxication levels, and assessing potentially dangerous situations.
4. Ability to assess situations quickly and present acceptable compromises.
5. Extremely well spoken and presentable.
6. Must be physically fit.
7. Ability to take direction.
8. Ability to work in a team environment.
9. Ability to work calmly and effectively under pressure.
10. Must have problem solving abilities, be self-motivated, and organized.
11. Commitment to quality guest service.

Working Conditions

1. This position will spend 100% of the time standing, walking, moving through the building.
2. This position will spend 0% of the time sitting.
3. Must be able to lift up to 50 pounds on occasion, and up to 35 pounds regularly.
4. Frequent environmental exposures to cold, heat, and water.
5. Must be able to hear with 100% accuracy with correction.
6. Must be able to see to 20/20 vision with correction.

Level

Must be able to work under moderate supervision.

Job Type

Part-time

Pay

$18.00 - $20.00 per hour

Expected hours

20 – 30 per week

Schedule

Evening shift

Work Location

In person