Security Officer

Grand Sierra Resort; Reno (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Grand Sierra Resort is seeking a vigilant Security Officer to protect guests, team members, and property. The role requires calm response to emergencies, strong reporting, and collaboration with hotel departments and law enforcement when needed.

The position demands excellent communication, decision making under pressure, a valid Nevada gaming license and Alcohol Awareness card, and age 21+. Shift flexibility including nights, weekends, and holidays is required.

Qualifications

• Exceptional oral and written communication skills with ability to accurately and efficiently draft written reports.
• High level of understanding interpersonal skills to productively work with and respond to questions from Managers, staff, clients, Law Enforcement, and the general public.
• Excellent time management skills.
• High level of problem-solving abilities and an ability to remain calm in critical incidents.
• Must have clerical, coordinating, analyzing, supervising, instructing, driving, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.

Responsibilities

• Provide responsive, knowledgeable, and courteous service by protecting the property and safety of guests and team members.
• Respond calmly to emergencies (bomb threats, medicals, deaths, domestic disturbances).
• Patrol the property continually and secure the hotel against loss and/or damage.
• Observe all areas for safety concerns or suspicious circumstances.
• Complete investigations and reports by gathering details (who, what, where, why, how).
• Use a computer report writing system to complete reports under supervision.
• Maintain professional appearance and communicate concisely and respectfully.
• Cooperate with others to achieve common objectives.
• Meet requirements of regular attendance and flexibility for shifts.

Skills

Oral and written communication

Report writing

Interpersonal skills

Time management

Calm under pressure

Collaboration with law enforcement

Decision making

Attention to detail

Education

Security experience or military/law enforcement background

Job description

Essential Duties And Responsibilities

• Provide the most responsive, knowledgeable, and courteous service by protecting not only the property but also the safety of the guests and team members through observing, reporting, and responding.
• Respond in a calm demeanor for any/all emergency situations that may arise, i.e., bomb threats, medicals, deaths, domestic disturbance, etc.
• Work various posts, including stationary/sitting posts, mobile/standing posts, driving a company vehicle, or roaming posts on foot. Posts can be both inside and outside the hotel as directed by Security leadership.
• Patrol the property on a continual basis assisting guests/team members whenever needed and securing the hotel property against loss and/or damage.
• Observe all areas inside/outside of the hotel for safety concerns or suspicious circumstances.
• Exercise good judgment, reason and a calm demeanor when approaching a disgruntled individual. In the event of a confrontation, follow the department policies while remaining calm.
• In the event of an emergency or similar situation, take control and instruct fellow co-workers, team members, and guests as to the best course of action to take; follow direction from security leadership and give instructions to guests.
• Complete investigations and subsequent reports by asking questions pertinent to the situation such as who, what, where, why, how, etc. in order to gather sufficient details to thoroughly satisfy investigation/report requirements.
• Use a computer report writing system to complete reports and be able to follow through on any given report, under the supervision of the security shift manager.
• Make constant contact with both guests and team members to provide optimal service. This includes contact with various hotel departments to provide/obtain pertinent information needed for guest service, investigations, etc.
• Maintain professional appearance in alignment with department and company standards.
• Exhibit courteous, respectful, and appropriate communications and present information in a concise and understandable format.
• Cooperate with others in the accomplishment of joint tasks and common objectives.
• Contribute to a positive work environment, foster collaboration, and provide a tangible contribution.
• Meet requirements of regular attendance to effectively complete job responsibilities in a timely manner.
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Work in a fast-paced, prone to interruptions environment while managing several tasks simultaneously.
• Exceptional oral and written communication skills with ability to accurately and efficiently draft written reports.
• High level of understanding interpersonal skills to productively work with and respond to questions from Managers, staff, clients, Law Enforcement, and the general public.
• Excellent time management skills.
• High level of problem-solving abilities and an ability to remain calm in critical incidents.
• Cooperate with and gain the trust of a range of people with differing personalities.
• Ability of simple math, and complex reading, writing, and task completion skills is required.
• Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, driving, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

Education And/Or Experience

• Previous experience in security field or background in military or law enforcement is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

• Must be able to maintain appropriate Gaming License & Alcohol Awareness card.
• Valid driver's license and must produce acceptable driving record per GSR SOP from DMV annually to present to management to remain in position.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member may be constantly standing, walking, occasionally sitting, reaching overhead, bending over, crouching, kneeling, climbing and frequently balancing during the duration of their shift.
• Dependent on the assignment of the designated shift the team member must be able to lift/carry and push/pull up to 25lbs or less frequently or up to 100lbs occasionally.
• Dependent on the assignment of the designated shift the team member may be frequently driving.
• The team members will constantly have repetitive use of both feet and hands and require frequent light and occasional firm/strong grasping motions. Finger dexterity of both hands will be occasionally required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work is performed frequently indoors and outdoors alone or with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices.
• Team Member may be exposed to confined areas, extreme heat or cold, wet, and/or humid areas, dirt/dust, moving objects, high places, and slippery surfaces.
• The noise level in the work environment is usually moderate to loud.
• Team Member may be exposed to vibrations, fumes/odor, and/or secondhand smoke.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.