Position Title
FT - Security
Reports to: Chief of Security
Status: Hourly Non-Exempt
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation
$15.00 hourly
Summary of Position
To ensure the safety and security of all hotel guests and employees and provide 100% guest satisfaction.
Availability
Must be available for special events on variable shifts.
Duties & Responsibilities
- Follow all procedures for proper patrolling and reporting of hotel and grounds
- Patrol parking lot
- Patrol guestroom tower and conference center area
- Insure all areas are secure
- Follow all lost and found procedures and ensure all hotel associates are doing the same through continuous training and follow up
- Ensure the safety of all guests and employees through safety checks
- Perform checks on fire extinguishers
- Perform checks on safety operation of machinery
- Always look for any safety hazards, correct them immediately
- Be involved in the Safety Committee
- Maintain and oversee the proper Key Control policies for the hotel
- Evaluate and assist in handling all hotel emergencies, including understanding all emergency systems such as alarm systems and the fire control room
- Respond to all guest and employee incidents/accidents with appropriate emergency action
- Investigate and report all such incidents in a timely manner with the proper documentation
- Always have knowledge and operating functions of all alarm doors, elevator‑reset keys and fire panel procedures
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance requiring corrective action
- Communicate closely with the Night Manager and the Front Office Manager on any pertinent information concerning the safety and security of the hotel
- Conduct and/or attend meetings as required
- Prepare reports to develop an informative database for improved management decision making and critical evaluation of work activities
- Perform all accountabilities in a professional, timely, and efficient manner, following established company policy and projecting a favorable image to achieve objectives, public recognition, and acceptance as the preferred hotel company
- Perform all other duties as requested or required to ensure the smooth operation of the entire hotel
Essential Functions
- Ability to verbally communicate effectively with guests and co‑workers
- Prolonged periods of standing and/or walking
- Ability to climb stairs frequently
- Ability to respond quickly in the event of an emergency to physically assist guests and staff as required; this may involve moving quickly from one end of the property to another using stairs, evacuating the building during a fire drill, responding to medical emergencies, and other physically demanding emergency events
- Ability to visually check work, work area, and hotel space
- Minimum lifting of 30 pounds
Other Requirements
- Knowledge of English and local language
- Ability to deal with the public in a professional and courteous manner
- Ability to manage security situations safely and effectively, addressing issues in a secure manner
- Ability to communicate with all managers, supervisors, and fellow associates
- Ability to handle conflict situations professionally
- Well groomed and conform to the hotel’s dress code
- Ability to secure team buy‑in to comply with hotel policies and procedures
Safety Awareness
Maintain safety by adhering to safety policies, reporting all accidents immediately, and supporting all safety programs. Proceed with caution when walking on slippery floors, and ensure proper safety instructions are given before operating any equipment.