Security Systems Technician I – Field Install & Support

Socket.dev; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid training

Company vehicle

Medical insurance

Dental Insurance

Vision Insurance

Life Insurance

401K 60% match

Paid vacation

Educational assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology, a world-leading provider of integrated security solutions, seeks a Field Service Technician to support post-installation systems with on-site installations, troubleshooting, and preventative maintenance. Must have an active EL06 license or be close to obtaining.

Responsibilities include documenting changes, configuring user permissions, and producing technical documentation for both technical and non-technical audiences; strong communication and time management are

Qualifications

• Minimum requirements include high school diploma or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Fire alarm experience with Bosch, Silent Knight highly preferred; Simplex, Notifier, Edwards, Siemens or other systems a plus.
• ESA Certified Alarm Technician preferred
• NTS Certified Service Technician preferred
• Strong written and verbal communications skills
• Excellent problem solving and analytical skills
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Skills

Troubleshooting

Documentation

Teamwork

Customer communication

Time management

Problem solving

Education

High School diploma

Tools

Microsoft Office

Job description

Securitas Technology, a world-leading provider of integrated security solutions, seeks a Field Service Technician to support post-installation systems with on-site installations, troubleshooting, and preventative maintenance. Must have an active EL06 license or be close to obtaining.

Responsibilities include documenting changes, configuring user permissions, and producing technical documentation for both technical and non-technical audiences; strong communication and time management are