Security Systems Support Specialist (Entry Level)

EarthCam, Inc.; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company matching

Paid time off & holidays

Breakfasts, lunches, and snacks

Job summary

EarthCam, Inc. is seeking an entry-level Security Services Support Coordinator to assist customers using EarthCam’s security camera and video monitoring solutions.

You will serve as a bridge between customers, engineering, sales, and field services, ensuring systems are configured correctly and issues are documented. This hands-on role involves reviewing footage, troubleshooting hardware, software, and networking, and helping with onboarding and product usage while contributing to system

Qualifications

• Bachelor’s degree preferred.
• Experience with CCTV or security camera systems is a plus.
• Basic data analysis and reporting understanding.
• Exposure to vendor management is a plus.
• Knowledge of security protocols is a plus.

Responsibilities

• Provide first-level customer support for EarthCam’s security camera and monitoring products.
• Assist customers with basic troubleshooting of hardware, software, and connectivity issues.
• Review security footage and system data to help identify and resolve common problems.
• Escalate complex technical issues to senior support or engineering teams with clear documentation.
• Support customer onboarding, basic system setup, and product walkthroughs.
• Work with Field Services to ensure installations meet basic technical and performance standards.
• Document support cases, solutions, and processes in internal systems.
• Learn product features and best practices to continuously improve support quality.
• Communicate clearly and professionally with customers and internal teams.

Skills

Customer service

Technical aptitude

Clear communication

Education

Bachelor’s degree preferred

Tools

Security camera systems

Video surveillance

Job description

EarthCam, Inc. is seeking an entry-level Security Services Support Coordinator to assist customers using EarthCam’s security camera and video monitoring solutions.

You will serve as a bridge between customers, engineering, sales, and field services, ensuring systems are configured correctly and issues are documented. This hands-on role involves reviewing footage, troubleshooting hardware, software, and networking, and helping with onboarding and product usage while contributing to system