Customer Support Specialist – Health Benefits & Growth

EarthCam, Inc.; Upper Saddle River (NJ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Breakfasts, lunches & snacks

Team events & company Olympics

Job summary

EarthCam, Inc. is seeking an entry-level Customer Service Representative to join our Client Services team in New Jersey. You will be the primary contact for customers, handling inquiries via phone, email, tickets, and other channels with timely, professional support.

You will work cross-functionally with technical teams and operations to ensure accurate information and consistent service. Training is provided.

Qualifications

• Prior experience in a customer-facing support role delivering strong customer experiences.
• Strong communication skills including listening, responsiveness, and clarity.
• Ability to explain technical concepts in accessible language when needed.

Responsibilities

• Answer customer inquiries via phone, email, ticketing systems, and other support channels.
• Resolve customer requests professionally and in a timely manner.
• Document customer interactions accurately and perform basic troubleshooting when appropriate.
• Facilitate “How-To” customer support using internal training resources and knowledge base materials.
• Provide customers with product and service information while referencing internal FAQs and documentation.
• Support simple change requests and guide customers through self-service solutions when applicable.
• Set clear expectations and provide follow-up on unresolved issues during initial interaction.
• Escalate complex or unresolved issues to supervisors or specialized departments as needed.
• Maintain professionalism and ownership throughout the customer experience lifecycle.

Skills

Customer service

Communication

Multitasking

Problem solving

Time management

Tools

CRM systems

Ticketing systems

Job description

EarthCam, Inc. is seeking an entry-level Customer Service Representative to join our Client Services team in New Jersey. You will be the primary contact for customers, handling inquiries via phone, email, tickets, and other channels with timely, professional support.

You will work cross-functionally with technical teams and operations to ensure accurate information and consistent service. Training is provided.