Entry-Level Security Systems Support Specialist

EarthCam, Inc.; Upper Saddle River (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salaries and bonuses

100% company-paid health insurance (单一

Dental and Vision insurance

401(k) plan with generous company-mim

Paid time off and holidays

Company events

Job summary

This hands-on position offers growth into security technology expertise and a deeper understanding of CCTV systems, networking, and product usage, with a collaborative team culture and structured processes to help you succeed.

Qualifications

• Bachelor’s degree is preferred.
• Experience using CCTV or security camera systems is preferred.
• Basic understanding of data analysis and reporting.
• Exposure to vendor management or working with third-party service providers is a plus.
• Knowledge of security protocols and procedures is a plus.

Responsibilities

• Provide first-level customer support for EarthCam’s security camera and monitoring products.
• Assist customers with basic troubleshooting of hardware, software, and connectivity issues.
• Review security footage and system data to help identify and resolve common problems.
• Escalate complex technical issues to senior support or engineering teams with clear documentation.
• Support customer onboarding, basic system setup, and product walkthroughs.
• Work with Field Services to ensure installations meet basic technical and performance standards.
• Document support cases, solutions, and processes in internal systems.
• Learn product features and best practices to continuously improve support quality.
• Communicate clearly and professionally with customers and internal teams.

Skills

Customer support

Troubleshooting

Documentation

Communication

Education

Bachelor’s degree preferred

Tools

Security camera systems

Job description

This hands-on position offers growth into security technology expertise and a deeper understanding of CCTV systems, networking, and product usage, with a collaborative team culture and structured processes to help you succeed.