Customer Service Associate – Tech Support for Live Site Cameras

EarthCam, Inc.; Stati Uniti; In loco; USD 24.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental and Vision insurance

401(k) plan with generous company匹配

Paid time off plus paid holidays

Complimentary breakfasts, lunches, and

Team events, BBQs, and our annual公司奥运会

Descrizione del lavoro

EarthCam, Inc. is seeking an entry level Customer Service Representative to join our Client Services team.

The role serves as a primary point of contact for customers across phone, email, ticketing systems, and other channels, delivering timely, professional support while ensuring high customer satisfaction. You will work cross-functionally with technical teams and operations to ensure accurate information and consistent service, with performance measured by customer satisfaction,

Competenze

• Prior experience in a customer-facing support role delivering strong customer experiences.
• Minimum 1 year of experience in a Customer Service or Call Center environment preferred.
• Strong communication skills including listening, responsiveness, and clarity.
• Ability to explain technical concepts in accessible language when needed.
• Confidence in problem solving and handling time-sensitive customer requests.
• Strong organizational skills with the ability to multitask effectively.
• Experience documenting customer interactions in ticketing or CRM systems preferred.
• Willingness to collaborate across departments to support customer success.

Mansioni

• Answer customer inquiries via phone, email, ticketing systems, and other support channels
• Resolve customer requests professionally and in a timely manner
• Document customer interactions accurately and perform basic troubleshooting when appropriate
• Facilitate “How-To” customer support using internal training resources and knowledge base materials
• Provide customers with product and service information while referencing internal FAQs and documentation
• Support simple change requests and guide customers through self-service solutions when applicable
• Set clear expectations and provide follow-up on unresolved issues during initial interaction
• Escalate complex or unresolved issues to supervisors or specialized departments as needed
• Maintain professionalism and ownership throughout the customer experience lifecycle

Conoscenze

Detail-oriented

Customer-focused

Clear communicator

Problem solving

Multi-tasking

Collaborative

Strumenti

CRM systems

Ticketing systems

Descrizione del lavoro

EarthCam, Inc. is seeking an entry level Customer Service Representative to join our Client Services team.

The role serves as a primary point of contact for customers across phone, email, ticketing systems, and other channels, delivering timely, professional support while ensuring high customer satisfaction. You will work cross-functionally with technical teams and operations to ensure accurate information and consistent service, with performance measured by customer satisfaction,