Security Systems Support Engineer

YDU JC Air Cond & Ref Inc.- Dubai; Orlando, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

15 days vacation

401K

Medical

Dental

Vision

Employee discount

Job summary

Johnson Controls in Orlando, FL is seeking a Security Customer Technical Support Representative to support bank security and physical security equipment, ensuring electronic security systems are reliable, functional, and aligned with company standards.

You will coordinate with vendors, diagnose alarm, digital video, and card access systems, and initiate service calls to keep the program well maintained and secure.

Qualifications

• Three or more years of technical system support experience.
• Experience with video intrusion, alarm, and access control management systems.
• Strong verbal and written communication skills.
• Strong organizational, project, and time management skills.
• Ability to learn multiple software applications and Microsoft Office proficiency.

Responsibilities

• Coordinate and maintain bank and physical security equipment.
• Provide technical support for alarm, video, and access control systems.
• Program, maintain, and update Corporate Security electronic security systems data.
• Initiate service calls for video, alarm, and access-control repairs.
• Remotely program maintenance and repairs for vendors during service.
• Identify issues with security systems and escalate unresolved risks.
• Collaborate with vendors to keep the electronic security program fully functional.
• Build strong relationships with peers, managers, clients, integrators, vendors, and tenants.

Skills

Technical support

Video intrusion

Access control

Communication

Microsoft Office

Project management

Job description

Johnson Controls in Orlando, FL is seeking a Security Customer Technical Support Representative to support bank security and physical security equipment, ensuring electronic security systems are reliable, functional, and aligned with company standards.

You will coordinate with vendors, diagnose alarm, digital video, and card access systems, and initiate service calls to keep the program well maintained and secure.