Security Systems Specialist - Access Control & CCTV Lead

Allied Universal; Cambridge (MA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) matching plan

Paid holidays and vacation

Job summary

Allied Universal is seeking a Security Systems Specialist to support access control, CCTV operations, and alarm systems on a global scale. You will train users, manage operator accounts, and coordinate security system projects while staying available for after-hours emergencies.

The role requires a bachelor’s degree in IT/PM/Criminal Justice and at least 3 years of administrator-level experience with security systems. Strong communication, documentation, and customer-service skills are essential.

Qualifications

• Bachelor's degree in IT, PM, Criminal Justice, or related field.
• Minimum of 3 years experience managing or using Security Systems at an administrator level.
• Outstanding oral and written communication; ability to interact with clients.
• Ability to write manuals, review, respond to RFPs, training documents, and prepare presentations.
• Professional, articulate, and able to use independent judgment and discretion.
• Strong customer service and relationship-building skills.

Responsibilities

• Manage all operator users and utilize CCURE 9000, Exacqvision, and TDS for Access Control, CCTV, and Visitor Management functions.
• Serve as a Project Manager for all Security System migrations and projects.
• Coordinate with client Security Operations Lead and Senior Security Manager on System projects.
• Manage all Badge Administration duties and responsibilities.
• Develop and manage all training guides for all security systems for end users.
• Triage and diagnose all system errors and audit all critical alarms for functionality.
• Serve as point of contact with Security Systems Vendor and manage vendor relationships.
• Create operator accounts for new and existing users for CCURE 9000, ExacqVision, TDS, ITRAK, and Security Shared Mailboxes.
• Update and manage all Security System SOPs.
• Audit hardware, clearances, and events to ensure functionality.
• Respond after hours to system-related emergencies.
• Serve as Point of Contact for all Security System issues for all customer personnel.

Skills

Communication

Technical writing

Customer service

Project management

Interpersonal skills

Education

Bachelor’s degree in Information Technology, Project Management, Criminal Justice, or related field

Tools

CCURE 9000

ExacqVision

TDS

ITRACK

Job description

Allied Universal is seeking a Security Systems Specialist to support access control, CCTV operations, and alarm systems on a global scale. You will train users, manage operator accounts, and coordinate security system projects while staying available for after-hours emergencies.

The role requires a bachelor’s degree in IT/PM/Criminal Justice and at least 3 years of administrator-level experience with security systems. Strong communication, documentation, and customer-service skills are essential.