Security Systems Specialist

Allied Universal; Cambridge (MA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) matching plan

Paid holidays and vacation

Job summary

Allied Universal is seeking a Security Systems Specialist to support access control, CCTV operations, and alarm systems on a global scale. You will train users, manage operator accounts, and coordinate security system projects while staying available for after-hours emergencies.

The role requires a bachelor’s degree in IT/PM/Criminal Justice and at least 3 years of administrator-level experience with security systems. Strong communication, documentation, and customer-service skills are essential.

Qualifications

• Bachelor's degree in IT, PM, Criminal Justice, or related field.
• Minimum of 3 years experience managing or using Security Systems at an administrator level.
• Outstanding oral and written communication; ability to interact with clients.
• Ability to write manuals, review, respond to RFPs, training documents, and prepare presentations.
• Professional, articulate, and able to use independent judgment and discretion.
• Strong customer service and relationship-building skills.

Responsibilities

• Manage all operator users and utilize CCURE 9000, Exacqvision, and TDS for Access Control, CCTV, and Visitor Management functions.
• Serve as a Project Manager for all Security System migrations and projects.
• Coordinate with client Security Operations Lead and Senior Security Manager on System projects.
• Manage all Badge Administration duties and responsibilities.
• Develop and manage all training guides for all security systems for end users.
• Triage and diagnose all system errors and audit all critical alarms for functionality.
• Serve as point of contact with Security Systems Vendor and manage vendor relationships.
• Create operator accounts for new and existing users for CCURE 9000, ExacqVision, TDS, ITRAK, and Security Shared Mailboxes.
• Update and manage all Security System SOPs.
• Audit hardware, clearances, and events to ensure functionality.
• Respond after hours to system-related emergencies.
• Serve as Point of Contact for all Security System issues for all customer personnel.

Skills

Communication

Technical writing

Customer service

Project management

Interpersonal skills

Education

Bachelor’s degree in Information Technology, Project Management, Criminal Justice, or related field

Tools

CCURE 9000

ExacqVision

TDS

ITRACK

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Security Systems Specialist. The Security Systems Specialist is responsible for the support of all physical security systems including access control, CCTV operations, and dedicated alarm systems on a global wide spectrum. This position will also serve as the point of contact for training users to operate the access control, CCTV, and alarm systems.

Annual salary 95K-105K

Responsibilities

• Manage all operator users and utilize CCURE 9000, Exacqvision, and TDS for all Access Control, CCTV, and Visitor Management functions.
• Serve as a Project Manager for all Security System related migrations and projects
• Coordinate with client Security Operations Lead and Senior Security Manager on System projects
• Manage all Badge Administration duties and responsibilities
• Develop and manage all training guides for all security systems for end users
• Responsible for triaging and diagnosing all system errors and issues and auditing all critical alarms for functionality
• Serve as point of contact with Security Systems Vendor; manage vendor relationship; make recommendations to customer regarding service quality and upgrade needs
• Create all operator accounts for new and existing users for CURE 9000, ExacqVision, TDS, ITRAK, and Security Shared Mailboxes
• Update and manage all Security System Standard Operating Procedures
• Responsible for auditing all hardware, clearances, and events to ensure functionality
• Respond after hours to system-related emergencies
• Serve as Point of Contact for all Security System issues for all customer personnel

Qualifications

• Bachelor’s degree in Information Technology, Project Management, Criminal Justice, or related field of study
• Minimum of three (3) years of experience managing or using Security Systems at an administrator level
• Outstanding oral and written communication skills; ability to successfully interact at all levels of the organization, including with clients
• Ability to write manuals, review, and respond to written requests for proposals, training documents, and prepare extensive presentations
• Professional, articulate, and able to use sound independent judgment and discretion
• Strong customer service and relationship building skills

Preferred Qualifications

• Experience using or managing CCURE 9000, ExacqVision and TDS Visitor Management
• Security certifications such as Associate Protection Professional (APP), Physical Security Professional (PSP), Certified Protection Professional (CPP)
• Strong knowledge of Physical Security Procedures and Risk Assessment
• Knowledge of IT Networking (IP Addresses, Subnet, Gateways, Servers)

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s matching 401(k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com