Security Systems Field Technician I – Fire, CCTV & Access

Securitas Electronic Security, Inc.; Cleveland (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

Medical, Dental, Vision, LifeInsurance

401K with match

Job summary

Securitas Technology is seeking a skilled On-Site Service Technician to support fire alarm, access control, intrusion, and video surveillance systems across client sites. You will diagnose faults, perform preventive maintenance, and implement software/hardware upgrades in coordination with the team.

The ideal candidate has deep knowledge of low voltage systems, strong communication skills, and a proactive approach to safety and compliance. ESA certification and state licenses are highly valued.

Qualifications

• High School diploma or equivalent required.

Responsibilities

• Respond to service calls, inspections, and trouble tickets for fire alarm, intrusion, access control, and video surveillance systems to ensure customer systems remain operational and compliant.
• Diagnose, troubleshoot, and repair system faults in the field, working independently or alongside other technicians to restore system functionality.
• Perform scheduled preventive maintenance, testing, and inspections on life safety and electronic security systems in accordance with manufacturer specifications and applicable codes.
• Configure, program, and make routine system changes including user permissions, access control databases, panel programming, and device configuration.
• Document all service activity, repairs, inspections, and system modifications accurately within company service management and reporting platforms.
• Complete detailed service reports and technical documentation that clearly communicate system conditions, deficiencies, corrective actions, and recommendations to both technical and non-technical customers.
• Test system operation following repairs, programming changes, upgrades, or device replacements to verify proper performance and code compliance.
• Install, commission, and support software, firmware, and hardware upgrades for fire alarm, access control, intrusion detection, and video monitoring systems.
• Assist with system expansions, device additions, major modifications, and equipment replacements while maintaining adherence to safety standards, company procedures, and applicable fire and security regulations.
• Provide professional customer support on-site by explaining system operation, identifying potential issues, and recommending corrective actions or improvements.

Skills

Low voltage install/troubleshoot

Access control / CCTV / intrusion / 消防

Communication skills

Problem solving

Time management

Work ethic

CCTV / Access Control certifications

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Securitas Technology is seeking a skilled On-Site Service Technician to support fire alarm, access control, intrusion, and video surveillance systems across client sites. You will diagnose faults, perform preventive maintenance, and implement software/hardware upgrades in coordination with the team.

The ideal candidate has deep knowledge of low voltage systems, strong communication skills, and a proactive approach to safety and compliance. ESA certification and state licenses are highly valued.