Security Supervisor - Retail

Prosegur; Tysons (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

401K/403b Plan

Weekly Pay

Job summary

Prosegur Tysons Corner in Virginia is seeking a Security Site Supervisor to lead daily operations, oversee officers, and ensure client satisfaction with tight post management and incident reporting. You will monitor access controls, conduct inspections, and coordinate with HR/Operations for training and certifications.

The role requires a high school diploma/GED and security licensing, with strong communication and de-escalation skills.

Qualifications

• Required: High school diploma or GED and security experience.
• Strong written and verbal communication; professional customer-service demeanor.
• Experience with security systems (CCTV/VMS) and access control.
• Ability to work variable shifts including weekends/holidays and respond to after-hours incidents.

Responsibilities

• Lead daily shift briefings; assign posts and verify staffing.
• Monitor site activity; enforce access control and visitor management.
• Maintain logs, incident reports, and pass-downs; prepare DARs.
• Conduct post inspections and address deficiencies; escalate as needed.
• Manage badge issuance, audit trails, and timekeeping; coordinate coverage.
• Coach and develop officers; support recruiting and onboarding.
• Deliver incident summaries and KPI updates to client and Ops.
• Support safety campaigns, audits, and special events.
• Ensure compliance with laws and site policies (OSHA, fire safety, privacy).
• Maintain post orders and SOPs; track training and certifications.
• Control site inventory and submit purchase/repair requests.
• Contribute to continuous improvement and scheduling.

Skills

Leadership

Communication

Customer service

Conflict resolution

De-escalation

Education

High school diploma/GED

Tools

CCTV/VMS

Access control/badging

Microsoft 365

Job description

Tyson's Corner, VA, United States of America

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.

Job Skills / Requirements

The Security Site Supervisor is the on-site leader responsible for day-to-day security operations, officer performance, and client satisfaction at [Client/Site Name]. This role ensures compliance with post orders, regulatory requirements, and company policies while maintaining a visible, professional presence and a safe environment for employees, visitors, and assets.

Job Duties & Responsibilities:

Operations & Post Management

• Lead daily shift briefings; assign posts, review post orders, and verify staffing meets contractual requirements.
• Monitor site activity and enforce access control, visitor/vendor management, key control, patrols, escorts, and alarm response.
• Maintain accurate logs, incident/accident reports, and pass-downs; submit timely daily activity reports (DARs).
• Conduct routine post inspections and quality checks; correct deficiencies immediately and elevate issues as needed.
• Manage badge issuance, turn-ins, and audit trails in accordance with client standards.
• Schedule officers, manage timekeeping, approve hours, and coordinate coverage for call-offs/vacations.
• Coach, mentor, and develop officers; conduct on-the-job training and refresher drills (post orders, emergencies, de-escalation).
• Execute performance feedback and corrective action in partnership with HR/Operations; uphold fair, consistent standards.
• Support recruiting/onboarding, help interview candidates, participate in site-specific training, and verify certifications.

Client Service & Communication

Serve as a primary on-site point of contact for the client; conduct regular check-ins and service reviews.

• Partner with Facilities/EHS/IT/HR to support safety campaigns, audits, and special events.
• Prepare and deliver concise incident summaries and weekly/monthly KPI updates to the client and Operations.

Risk, Compliance & Safety

• Ensure compliance with all applicable laws and site-specific policies (e.g., OSHA, fire/life safety, camera/privacy rules).
• Enforce uniform and appearance standards; maintain equipment readiness (radios, body cams, flashlights, AEDs).
• Lead emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather).
• Preserve evidence and scene integrity; coordinate with law enforcement, EMS, and client stakeholders as directed.

Administration & Reporting

• Maintain current post orders/SOPs; recommend updates based on lessons learned and client feedback.
• Track training, licenses, and certifications; ensure all officers remain fully compliant and job-ready.
• Control site inventory (badges, keys, forms, PPE); submit purchase/repair requests per approval matrix.
• Contribute to continuous improvement initiatives and cost-effective scheduling.

Qualifications

• Required: High school diploma/GED; minimum 1–3 years of security experience with 1+ year in a supervisory role.
• Active state security license/guard card for [State] (or eligibility to obtain prior to start).
• Valid driver’s license (if site requires driving) and ability to pass background/drug screening.
• Strong written/verbal communication; professional customer-service demeanor; conflict resolution and de-escalation skills.
• Proficiency with common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook).
• Ability to work variable shifts, weekends/holidays, and respond to after-hours incidents as needed.

EEO Statement:

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Education Requirements (All)

High School Diploma

Certification Requirements (All)

Unarmed Security License
CPR Certification

Additional Information / Benefits

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, 401K/403b Plan, Weekly Pay

This is a Full-Time position1st Shift, Weekends.