Security Supervisor - 1st Shift, Luxury Resort

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Free meal per shift

Gym membership

Room discounts at Marcus Hotels &R

Discounts at Marcus Restaurants, cafes

Free parking

Movie theater coupons

Career growth and cross-property moves

Early wage access

Paid time off

Flexible scheduling

Medical, dental, vision insurance (30+

Company-paid life insurance

Employee assistance program

Job summary

The Grand Geneva Resort & Spa, operated by Marcus Hotels & Resorts, seeks a Security Supervisor to oversee security personnel and safeguard guests, associates, and property in Lake Geneva, WI. You’ll ensure proper staffing, accurate reporting, and proactive incident handling across all hotel areas.

Ideal candidates bring security or related supervisory experience, knowledge of local laws, and strong customer-service and writing skills.

Qualifications

• Prior experience in security, military, or EMS preferred.
• Previous experience preferred in a security supervisory role, preferably in the hospitality industry.
• Must pass a Motor Vehicle Record (MVR) Background Screening following Company Policy.
• Knowledge of local laws and ordinances.
• Exceptional people skills, customer service mentality and strong writing & logical thinking abilities.

Responsibilities

• Ensure all security personnel functions are being properly completed by the department.
• Ensure that all personnel are properly assigned at all times.
• Review all reports completed by security officers to ensure accuracy and timely submission.
• Maintain a good relationship with all departments in the hotel.
• Ensure that a thorough and complete investigation and report is made on incidents incurred by guests and associates.
• Responsible for guest room surveillance in conjunction with Security Director.
• Ensure that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Security Director.
• Ensures all security equipment (walkie-talkies, radios, cameras, etc.) is kept clean and in good working condition.
• Monitors all traffic in the lobby area and restaurant, restrooms, garage area, and room service area to control non-guest an/or associate access.
• Reports all associates using unauthorized hotel entrance/exits when reporting to or leaving work to the Security Director.
• Patrol all areas and be a visible deterrent.
• Perform other duties as assigned.

Skills

Security supervision

People skills

Customer service

Writing skills

Logical thinking

Relationship building

Computer literacy

Flexibility with shifts

Job description

The Grand Geneva Resort & Spa, operated by Marcus Hotels & Resorts, seeks a Security Supervisor to oversee security personnel and safeguard guests, associates, and property in Lake Geneva, WI. You’ll ensure proper staffing, accurate reporting, and proactive incident handling across all hotel areas.

Ideal candidates bring security or related supervisory experience, knowledge of local laws, and strong customer-service and writing skills.