Security Supervisor

Caesars Entertainment; Chandler (OK); On-site; USD 52,000 - 70,000; Full time

Job summary

Caesars Entertainment is seeking a Security Supervisor to lead a team, ensure proficient guest safety, and protect assets across our Oklahoma operations. The role emphasizes investigations, policy adherence, and cross-department coordination in a fast-paced casino environment.

Ideal candidates bring 5+ years in security or law enforcement with supervisory experience, knowledge of gaming regulations, and strong leadership, communication, and organizational skills.

Qualifications

• Five or more years’ Security/Law Enforcement experience with at least two in supervision.
• Knowledge of Oklahoma Gaming regulations preferred.
• Ability to conduct investigations and knowledge of gaming controls.
• Strong leadership, organization and communication skills.
• Must be 21+ and able to work varied schedules including holidays and weekends.

Responsibilities

• Lead team members, foster teamwork and engagement.
• Prepare budgets and forecasts; generate reports.
• Ensure excellent guest service and security support.
• Investigate incidents and liaise with authorities.
• Train and coach staff; conduct performance reviews.
• Ensure compliance with laws and internal controls.

Skills

Investigations

Supervisory experience

Security regulations

Leadership

Communication

Background checks

Education

CPR/First Aid certification

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Publisher

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

• Serves as a leader for team members. Motivate team members by fostering teamwork, team member engagement, and open communication.
• Prepares and/or assists in the preparation of annual budget and operation forecast; prepares regular and special reports; maintains necessary records and files.
• Assures optimum guest service through the delivery of excellent customer service.
• Works effectively with all departments assuring efficient security support is provided when needed.
• Research and formulates policies and procedures.
• Conducts in-depth confidential investigations as deemed necessary to protect the assets, reputation and business integrity of the company, or as directed by the Legal staff or senior management.
• Research, examines, formulates and presents in-depth analysis and reports (written/oral) for senior and corporate management regarding the successes, challenges, and opportunities necessary to achieve optimum guest service, asset protection and business integrity.
• Establishes and maintains a progressive and empowered work force.
• Trains, counsels and coaches assigned personnel in the performance of their duties; prepares and presents Performance Appraisal Reviews.
• Recommends and/or approves changes in the department, including hiring, promotion, demotion and termination of personnel.
• Recommend wage and salary adjustments within established guidelines.
• Maintains professional skills by staying abreast of current technical developments and participation in developmental programs available within and outside the company.
• Spends time interviewing, selecting, and training employees.
• Provides for safety and security.
• Handles employees' complaints or grievances.
• Recommends disciplinary action or disciplines employees.Monitors legal compliance with federal, state, and gaming laws.
• Participates in the development of key assumptions and critical documents.
• Continually evaluates and monitors Harrah’s Northern California’s activity and financial performance to ensure that goals and plans are achieved.
• Communicate both written and orally with the department and Senior Management
• Attend Hearings at Federal and State Courts for Guest Liability Claims.
• Liaison with Fire Department, Health Department, EPA, Sheriff’s Department and local police departments.
• Possess a thorough knowledge of Microsoft Works, Excel, Power Point and Publisher Programs.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

How You Will Create the Extraordinary

• Must be able to sit or stand for long periods.
• Must be able to maneuver throughout all areas of the casino.
• Must be able to respond calmly in crisis and stressful situations.
• Must be able to see and, also, remember the specific details of incidents and people.
• Must be able to give court testimony when necessary and write detailed reports.
• Must be able to work overtime and work different shifts on short notice.
• Must be able to read, write, speak and understand English.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.

What You Will Need

• Must be at least 21 years of age.
• Five or more years’ experience in Security/Law Enforcement and Investigations required with at least two years in a Supervisory capacity.
• Knowledge of Oklahoma Gaming regulations preferred.
• Must possess skills in conducting investigations, as well as knowledge of gaming regulations and company internal controls.
• A strong background in law enforcement and gaming, with demonstrated business, communication, organization, and leadership skills is required.
• Must possess knowledge of, and working relationships with, local, state, and federal law enforcement and gaming control authorities.
• Responsible for employee accident reports for the property.
• Create, implement, and coordinate safety programs.
• Establishes and maintains effective working relationships with departments.
• Maintains confidentiality of information.
• Computer experience to include knowledge of Word and Excel preferred.
• Ability to work with internal management and staff, as well as outside support, to develop and maintain a continuing atmosphere of peak guest and employee comfort and safety.
• Demonstrated ability to prioritize and view the big picture, a sense for guest service and high degree of common sense.
• Must be able to obtain Alcohol Awareness, First Aid and CPR certifications.
• Must present a well-groomed appearance.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.