SLOT ATTENDANT (PT)

Caesars Entertainment; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Caesars Entertainment in the United States seeks a team member to consistently provide superior customer service while assisting guests with jackpot payouts and other requests.

You will call-in, pick-up and pay out jackpots; sign for fills; obtain signatures; perform minor repairs; and uphold casino controls and policies. The role emphasizes guest interaction, fast service, and compliance with internal procedures.

Qualifications

• Customer service experience or aptitude.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information clearly.

Responsibilities

• Call-in, pick-up and pay out jackpots.
• Sign for jackpot fills when necessary.
• Obtain authorized signatures on jackpot slips.
• Make minor repairs on slot machines.
• Understand Casino Control Act, regulations, and Caesars policies.

Skills

Customer service

Communication skills

Reading comprehension

Attention to detail

Education

High school diploma or GED

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary\"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Consistently provide superior customer service while assisting guest with jackpot payouts and other requests.

How You Will Create the Extraordinary

• Call-in, pick-up and pay out jackpots.
• When necessary, sign for jackpot fills
• Obtain authorized signatures on jackpot slips
• Make minor repairs on slot machines
• Knowledge of the Casino Control Act and attendant regulations as well as Caesars internal controls, policies, and procedures
• Support and maintain Caesars courtesy guidelines
• Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
• Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates customer wins.
• Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

What You Will Need

• High school diploma or General Education Degree (GED)
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be able to respond to visual and aural cues.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must be able to maneuver to all areas of the Casino.
• Must be able to lift up to 10 pounds
• Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers.
• Ability to obtain the appropriate work authorization per gaming regulations required.
• Ability to work in a drug free environment and pass a chemical dependency test, as required.
• Must be able to walk, stand 80% of the time, bend, push, pull, climb stairs and run.
• Must be able to perform tasks requiring repetitive motion.
• Must be able to work in a moderate noise environment
• Must be able to work in smoke-filled environment.
• Must be a minimum of 21 years of age.

About Us

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.