Security Shift Manager

Caesars Entertainment; Robinsonville (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Caesars Entertainment is seeking a Security Supervisor to lead security officers at Horseshoe Casino. You will supervise a team, train staff, and interact with guests and team members to ensure safety and smooth operations.

The role requires organizing deployments, coordinating with law enforcement, and enforcing procedures to maintain security standards and guest satisfaction.

Qualifications

• High School Diploma or GED required.
• Two years related experience and/or training or equivalent.
• Ability to read and interpret safety rules and manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.

Responsibilities

• Supervise security officers and supervisors.
• Train, supervise, and evaluate personnel attitudes and abilities.
• Interact with guests and team members professionally.
• Assign workstations and department radios as required.
• Coordinate with local law enforcement as needed.
• Ensure adherence to health, fire and safety regulations.

Skills

Guest interaction

Public speaking

Read & interpret documents

Write routine reports

Problem solving

Education

High School Diploma or GED

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: "Create the Extraordinary"

Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values: "Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Supervise security officers and supervisors.

How You Will Create the Extraordinary

• Train, supervise, and evaluate personnel attitudes and abilities.
• Interact with all guests and team members in a professional manner.
• Assign workstations and department radios as required.
• Interact with local law enforcement agencies as needed.
• Promotes understanding of and compliance with all procedures essential to effective control within the organization.
• Conveys the intent and spirit of orders and directives to subordinates.
• Responsible for proper execution of job duties in the absence of the Manager of Security.
• Ensure all employees under supervision fully understand their duties and perform them completely and promptly in compliance with the company policies.
• Assist, develop and monitors achievements of long and short-term goals.
• Assists in the preparation of annual security budgets.
• Maintains and up-to-date inventory of equipment within the Security Department.
• Supervises and maintains continuity of communications at the security control podium.
• Conduct daily inspections and briefing of all uniformed officers assigned to the shift approximately thirty minutes prior to the beginning of the shift. (briefing includes but not limited to reports, procedures, photos, memos etc.)
• Ensure that all emergency equipment is functioning properly at the beginning of the shift, (i.e., First Aid, Oxygen, Wheelchairs, etc.)
• Ensure all officers regardless of situation, maintain proper radio procedure.
• Other duties may be assigned.
• Responsible for adherence to health, fire and safety regulations identify potential safety hazards and reports such to the appropriate personnel.
• Ensure proper coverage of personnel during work shifts, breaks and lunches.
• Ensure that proper procedures are followed on the notification of all major instances including crimes, major liability on the part of the casino and/or hotel, major injury, death (natural or otherwise), major fire, etc.
• Handle all Public Relations calls.
• Ensure proper procedures are followed on all investigative reports.
• Support and maintain Horseshoe Casino's courtesy guidelines
• Perform other duties as assigned
• Attendance, which may be modified by Horseshoe from time to time, is an essential function of the job and is required to successfully perform in this position. Team members with irregular attendance will be subject to disciplinary action up to and including termination of employment.
• Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
• Upon employment, all employees are required to fully comply with Horseshoe's policies and procedures for the safe and efficient operation of company facilities. Employees who violate company policies and procedures are subject to disciplinary action up to and including termination of employment.

What You Will Need

• High School Diploma or General Education Degree:
• Two years related experience and/or training;
• Or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• While performing the duties of this job, the employee is regularly required to walk, stand 80% of the time, bend, push, pull, climb stairs, and run.
• The employee is frequently required to perform tasks requiring repetitive motion.
• Lift and/or move up to 40 pounds.
• Must be physically fit to open doors, protect the guest, the employee, and the assets of the casino.
• The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee is frequently exposed to cigarette smoke.

About Us

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming's golden age. Here you'll find everything a real gambler wants, and more.

TOGETHER WE WIN

We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.