Security Supervisor

Cedar Crossing Casino & Entertainment Center; Cedar Rapids (IA); On-site; USD 22,000 - 31,000; Full time

Job summary

Cedar Crossing Casino & Entertainment Center in Cedar Rapids, IA is seeking a Security Supervisor to oversee the Security Department on a shift. The role entails managing guest services, asset protection and staff scheduling in a high-traffic casino environment.

The ideal candidate has supervisory experience in a casino setting, strong communication skills and a focus on compliance with laws and internal controls.

Qualifications

• Requires supervisory experience in a high-volume casino environment.
• Must communicate effectively with guests and team members.
• Strong attention to detail and multitasking in a fast-paced setting.
• Knowledge of laws, policies and internal controls.

Responsibilities

• Provide next-level guest service to internal and external guests.
• Maintain confidentiality of privileged information and comply with procedures.
• Ensure compliance with department and company policies, procedures and regulations.
• Lead and develop Security Team Members and coordinate staffing and training.

Skills

Guest service

Leadership

Compliance

Confidentiality

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Security Supervisor

Full Time Clerical Cedar Crossing Casino & Entertainment Center, Cedar Rapids, IA, US

Salary Range: $19.00 To $19.00 Hourly

POSITION SUMMARY
Responsible for the efficient operation of the Security Department shift assigned .

KEY RESPONSIBILITIES
The following statements are intended as an overview of key responsibilities of the work for this position and are not all inclusive:

• Provides next-level guest service to internal and external guests. Demonstrates the Cedar Crossing culture in all interactions with guests and co-workers.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Ensures compliance with all department and company policies, procedures, internal controls, and government regulations.
• Responsible for creating and fostering an environment of support and motivation for Team Members.
• Assists with the establishment of department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
• Responsible for the loss prevention functions of the complex, including company assets on the gaming floor, customer and employee security and safety on their shift.
• Assists with the training, selecting, and developing of staff, scheduling and directing.
• Ensures all applicable laws, rules and regulations of the company are firmly and fairly enforced.
• Responsible for all investigations or supervision of all investigations performed by subordinates assigned to the Security Department.
• Implements systems to ensure compliance with federal, state and company rules and regulations.
• Identifies and controls risks and threats to the safety and assets of the company patrons and employees.
• Responsible for the detention of persons for probable cause for the purpose of notifying law enforcement and/or state gaming officials.
• Controls and maintains company-wide key controls throughout the property while on duty.
• Directs Security personnel to specific assigned duties and/or special assignments as needed.
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
• Keeps position supervisor informed of relevant activities.
• Other duties as assigned.

EDUCATION & EXPERIENCE
High school diploma or GED or equivalent plus one (1) year supervisory experience in a high-volume complex casino, hotel or public arena environment. Other combinations of education and experience may be considered Must have excellent PC, planning and organizational, communication and delegation skills. Strong attention to detail and ability to multitask in a fast‑paced environment.

SKILLS & COMPETENCIES

Must have ability to:

• Have a friendly demeanour and be able to communicate well with the public and Team Members.
• Work in an intense and fast-paced environment where a high degree of concentration is necessary to perform required job duties.
• Demonstrate positive/enthusiastic approach to all assignments.

REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino.
• Obtain and maintain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
• Have knowledge of the Property’s programs to address problem gambling.
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls.
• Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
• Report any acts of wrongdoing on behalf of any Team Member of which they have knowledge.

WORK ENVIRONMENT

Must have ability to:

• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Work long hours, including nights, weekends and holidays.
• Sit or stand for extended amounts of time.
• Work in an environment with moderate to loud noise levels, may be exposed to secondhand smoke and varied light levels, including flashing lights.

CERTIFICATES, LICENSES, AND REGISTRATIONS:

Valid driver's license with a minimum of three (3) years’ experience

SUPERVISORY RESPONSIBILITIES

Will manage subordinates who may supervise Team Members. Responsible for the overall direction, coordination, and evaluation of the unit(s).

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team Members will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.