Security Specialist — De-Escalation & Guest Safety (Arcade)

Boxcar Bar + Arcade; Durham (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

50% pizza discount

After-shift drink

Competitive benefits

Job summary

Boxcar Bar + Arcade in Durham is seeking a Security Team member to welcome guests at the door, screen IDs, and maintain a safe environment for guests and staff. You will de-escalate tense situations and, when necessary, remove individuals who pose a threat, all while communicating clearly with the team.

Ideal candidates bring experience in security or high-pressure environments, outstanding judgment under pressure, and a genuine hospitality mindset.

Qualifications

• Experience in security or high-pressure guest-facing roles is a big plus.

Responsibilities

• Work the Door: greet guests, check IDs, screen for weapons or outside alcohol.
• De-escalate First: use voice to defuse tension following policies.
• Handle the Heat: remove intoxicated or threatening guests safely and professionally.
• Communicate: maintain clear radio communication with the team and contact local police when needed.
• Document Everything: preserve camera footage and write detailed incident reports.
• Support the Team: assist with cleanup and keep operations moving smoothly.

Skills

Security experience

Judgment under pressure

Conscientiousness

Genuine hospitality

Reliability

Night & weekend availability

Physical presence

Job description

Boxcar Bar + Arcade in Durham is seeking a Security Team member to welcome guests at the door, screen IDs, and maintain a safe environment for guests and staff. You will de-escalate tense situations and, when necessary, remove individuals who pose a threat, all while communicating clearly with the team.

Ideal candidates bring experience in security or high-pressure environments, outstanding judgment under pressure, and a genuine hospitality mindset.