Security Specialist: Crisis Response & Guest Safety

Target; Worcester (MA); On-site; USD 28,000 - 42,000; Full time

Job summary

Target is hiring a Security Specialist in Massachusetts. You will help guests and team members, maintain safety, and protect products through de-escalation and surveillance tools. The role requires a high school diploma, willingness to work nights and weekends, and strong teamwork and communication skills.

Training is provided to teach you Target's security systems and policies. Expect a fast-paced environment with varied shifts and the chance to grow within Assets Protection.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Meet any state or local licensure and/or other legal requirements related to the position.
• Welcoming and helpful attitude toward all guests and other team members.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Effective communication skills.
• Work both independently and with a team.
• Manage workload and prioritize tasks independently.
• Capable of remaining focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Responsibilities

• Create an Easy, Inspiring and Friendly guest experience by delivering on commitments: greet guests at various distances, help them find what they need, and end transactions with thanks.
• Promote a physical security culture and maintain safe standards throughout the store.
• Respond to and document security incidents accurately and in a timely manner.
• Leverage de-escalation tactics and resources when responding to security incidents.
• Conduct merchandise theft recoveries and provide theft apprehension support per AP policies.
• Prevent theft by performing merchandise receipt checks and recognizing trends.
• Submit documentation in the case management system following AP policy.
• Understand and use Target's video surveillance system.
• Work safely and comply with safety policies and training.
• All other duties based on business needs.

Skills

Customer service

Communication

Teamwork

De-escalation

Flexibility

Problem solving

Ethical conduct

Education

High school diploma or equivalent

State/local licensure requirements

Tools

Video surveillance system

Handheld scanners

Job description

Target is hiring a Security Specialist in Massachusetts. You will help guests and team members, maintain safety, and protect products through de-escalation and surveillance tools. The role requires a high school diploma, willingness to work nights and weekends, and strong teamwork and communication skills.

Training is provided to teach you Target's security systems and policies. Expect a fast-paced environment with varied shifts and the chance to grow within Assets Protection.