Security Specialist

Schneider National; Green Bay (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Paid time off & holidays

Incentive pay program

Tuition reimbursement

Shift differential

Job summary

Schneider National in Green Bay, WI is seeking a Security Specialist to answer incoming calls from company drivers with security questions and requests. You will also operate gates and monitor entrances at Schneider facilities nationwide.

Responsibilities include directing callers, maintaining courteous communication, overseeing equipment inventory, reviewing gate video, and responding to alarms while guiding associates on security policies and handling confidential information.

Qualifications

• Associate degree or equivalent work experience.
• 1+ years of customer service or related experience.
• Security, loss prevention, or criminal justice training is a plus.
• Experience with Microsoft Office programs.
• Strong written and verbal communication skills.
• Excellent decision-making and problem-solving skills.
• Ability to review and monitor video monitors for extended periods.

Responsibilities

• Answer incoming phone calls promptly and direct callers to the appropriate department or associate.
• Maintain courteous communication with internal associates and company drivers.
• Oversee the accurate inventory of equipment.
• Control gate access across Schneider locations.
• Analyze and react to gate video surveillance.
• Handle and resolve security alarms promptly.
• Guide associates on adhering to security policies and procedures.
• Handle confidential business information with discretion.

Skills

Associate degree

Customer service

Security training

MS Office

Communication

Decision making

Video surveillance

Education

Associate degree

Tools

Microsoft Office

Job description

Job overview:

Schneider is seeking a Security Specialist in Green Bay to answer incoming phone calls from company truck drivers with security-related questions and requests. The Security Specialist will also operate gates and monitor entrances at Schneider facilities across the country.

Responsibilities:

• Answer incoming phone calls promptly and direct callers to the appropriate department or associate.
• Maintain courteous communication with internal associates and company drivers.
• Oversee the accurate inventory of equipment.
• Control gate access across Schneider locations.
• Analyze and react to gate video surveillance.
• Handle and resolve security alarms promptly.
• Guide associates on adhering to security policies and procedures.
• Handle confidential business information with the utmost discretion to ensure confidentiality is maintained.

Skills and qualifications:

• Associate degree or equivalent work experience.
• 1+ years of previous customer service, business or related experience.
• Previous security, loss prevention or criminal justice training is a plus.
• Experience with Microsoft Office programs.
• Strong written and verbal communication skills.
• Excellent decision-making and problem-solving skills.
• Able to review and monitor video monitors for extended periods of time.

Pay and benefits:

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• Non-exempt U.S. office associates working a minimum of 4 continuous hours between the hours of 4pm – 5am local time, receive a $1.25 per hour differential for hours worked or $2.00 per hour for weekend hours (Weekend hours worked between 9pm Friday – 5am Monday).
• See full list of security benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.