Security Specialist

Schneider; Green Bay (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid life insurance

401(k) savings plan with company match

Paid time off and paid holidays

Results-based incentive pay program

Tuition reimbursement

See full list of security benefits

Job summary

Schneider is seeking a Security Specialist in Green Bay, WI to answer incoming calls from company truck drivers with security questions and requests while supporting gate access and monitoring security at facilities nationwide.

The role requires an associate degree or equivalent, 1+ years in customer service, solid communication and problem-solving skills, and the ability to review video monitors and respond to alarms promptly.

Qualifications

• Associate degree or equivalent work experience.
• 1+ years of customer service, business or related experience.
• Strong written and verbal communication skills.
• Able to review and monitor video monitors for extended periods.

Responsibilities

• Answer incoming phone calls promptly and direct callers to the appropriate department or associate.
• Maintain courteous communication with internal associates and company drivers.
• Oversee the accurate inventory of equipment.
• Control gate access across Schneider locations.
• Analyze and react to gate video surveillance.
• Handle and resolve security alarms promptly.
• Guide associates on adhering to security policies and procedures.
• Handle confidential business information with the utmost discretion to ensure confidentiality is maintained.

Skills

Customer service experience

Communication skills

Decision making

Video surveillance monitoring

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Work Model

On-Site

Location

Green Bay, WI, USA

Shift

Second shift

Job Level

Individual Contributor

Schedule

Full time; Monday, Wednesday, Thursday, Friday 3:00 p.m. - 11:00 p.m., every other Saturday

Job Overview

Schneider is seeking a Security Specialist in Green Bay to answer incoming phone calls from company truck drivers with security-related questions and requests. The Security Specialist will also operate gates and monitor entrances at Schneider facilities across the country.

Responsibilities

• Answer incoming phone calls promptly and direct callers to the appropriate department or associate.
• Maintain courteous communication with internal associates and company drivers.
• Oversee the accurate inventory of equipment.
• Control gate access across Schneider locations.
• Analyze and react to gate video surveillance.
• Handle and resolve security alarms promptly.
• Guide associates on adhering to security policies and procedures.
• Handle confidential business information with the utmost discretion to ensure confidentiality is maintained.

Skills And Qualifications

• Associate degree or equivalent work experience.
• 1+ years of previous customer service, business or related experience.
• Previous security, loss prevention or criminal justice training is a plus.
• Experience with Microsoft Office programs.
• Strong written and verbal communication skills.
• Excellent decision-making and problem-solving skills.
• Able to review and monitor video monitors for extended periods of time.

Pay And Benefits

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of security benefits .

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.