Security Site Supervisor | Lead Officers & Client Safety

Securitas Security Services USA, Inc.; Canton (MA); On-site; USD 55,000 - 70,000; Full time

Job summary

The Security Supervisor at Securitas Security Services USA, Inc. oversees Security Officers and Lead Officers at assigned client sites to ensure security operations run smoothly, post orders are followed, staff are trained, and client expectations are met.

The role may also perform Security Officer duties as needed. The position requires strong leadership, knowledge of security operations, and excellent communication.

Qualifications

• Knowledge of security operations, procedures, and safety practices.
• Strong leadership and supervisory skills.
• Ability to train, motivate, and discipline staff effectively.
• Excellent communication and customer service skills.
• Ability to write clear and accurate reports and logs.

Responsibilities

• Supervise Security Officers, Lead Officers, and other assigned personnel at client sites.
• Ensure all post orders are followed, patrols are completed, and reports are accurate and submitted on time.
• Assign work schedules and ensure adequate coverage of all posts.
• Coach, train, and discipline employees in accordance with company policy and client requirements.
• Conduct post inspections and meet with staff to review duties and expectations.
• Train new and existing employees on post orders, procedures, and site-specific requirements.
• Prepare, review, and submit reports, logs, and required documentation.
• Assist with payroll and personnel reporting as assigned.
• Respond appropriately to emergencies and notify proper authorities and client representatives.
• Meet with client representatives to ensure security needs are met and provide high-quality customer service.
• Support hiring, training, performance evaluations, and disciplinary actions, including making recommendations.
• Step in and perform Security Officer duties when necessary.

Skills

Security operations

Leadership

Training & coaching

Communication

Reporting & logs

Scheduling

Calm under pressure

Licensing & compliance

Education

HS Diploma or GED

Job description

The Security Supervisor at Securitas Security Services USA, Inc. oversees Security Officers and Lead Officers at assigned client sites to ensure security operations run smoothly, post orders are followed, staff are trained, and client expectations are met.

The role may also perform Security Officer duties as needed. The position requires strong leadership, knowledge of security operations, and excellent communication.