Security Shift Lead: Team Coaching & Crisis Response

Allied Universal; Council Bluffs (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement plans

Holidays paid

Job summary

Allied Universal is seeking a Professional Security Shift Supervisor to oversee a specific shift at an assigned client site. You will supervise officers, coordinate service delivery, and act as the liaison between site leadership and account management.

The role requires strong communication, reporting, and crisis-handling skills. The position emphasizes coaching, discipline within policy, and maintaining high standards of security operations.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent, or 5 years verifiable experience
• Effective written and oral communication and interpersonal skills
• Ability to prepare written reports and logs in neat handwriting
• Must read and understand operating procedures
• Driving positions require valid driver's license and clean record
• Background check and drug/alcohol testing may be required
• Intermediate computer skills to use wireless technology at client sites
• Ability to handle crisis situations calmly and efficiently
• Excellent customer service and communication skills

Responsibilities

• Supervise staff on the assigned shift
• Coordinate delivery of quality security services for a specific shift
• Act as liaison between site supervisor and Account Manager/Field Operations Manager
• Provide coaching, recognition, and discipline within empowerment range
• Handle crisis situations at the client site with calm efficiency

Skills

Communication

Customer service

Crisis management

Reporting

Problem solving

Education

High school diploma

Tools

MS Word

MS Excel

Job description

Allied Universal is seeking a Professional Security Shift Supervisor to oversee a specific shift at an assigned client site. You will supervise officers, coordinate service delivery, and act as the liaison between site leadership and account management.

The role requires strong communication, reporting, and crisis-handling skills. The position emphasizes coaching, discipline within policy, and maintaining high standards of security operations.