Security Shift Lead - Dynamic Venue Ops & Guest Safety

Securitas US Business Unit; Houston (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

Security Shift Lead position at one of Houston's premier cultural and entertainment districts. The role leads Security Officers, oversees daily operations, and maintains a welcoming yet secure environment.

We seek a hands-on leader who can manage incidents, supervise staff, interact with the public, and make sound decisions in a fast-paced setting. Strong communication and reliability are essential for success in this role.

Qualifications

• Must be at least 21 years old with a valid driver’s license.
• Experience supervising security personnel or teams is preferred.
• Strong verbal and written communication skills are required.
• Ability to complete incident reports and daily documentation.
• Customer-focused with ability to manage crowds and events.

Responsibilities

• Provide direct supervision to Security Officers during shifts.
• Conduct briefings, assign objectives, and relay updates.
• Monitor post orders, policies, and procedures for compliance.
• Lead with professionalism, accountability, and service.
• Assist with coaching, training, and development of staff.
• Patrol interior/exterior areas and manage access control.
• Respond to incidents, disturbances, and emergencies promptly.
• Complete incident reports and maintain logs accurately.
• Support crowd management during peak hours and events.
• Deliver exceptional customer service to visitors and tenants.

Skills

Leadership

Communication

Customer service

Team supervision

Report writing

Education

High School Diploma or GED

Tools

Access control systems

CCTV monitoring

Job description

Security Shift Lead position at one of Houston's premier cultural and entertainment districts. The role leads Security Officers, oversees daily operations, and maintains a welcoming yet secure environment.

We seek a hands-on leader who can manage incidents, supervise staff, interact with the public, and make sound decisions in a fast-paced setting. Strong communication and reliability are essential for success in this role.