Security Shift Lead - Venue & Stadium Security

Securitas US Business Unit; Houston (TX); On-site; USD 22,000 - 23,000; Full time

Job summary

Securitas US Business Unit in Houston, TX is seeking a Security Shift Lead to provide frontline leadership and operational oversight for security personnel at a large stadium and event venue. You will lead by example, ensuring safety, efficiency, and client expectations are met during events including sports, concerts, and festivals.

The role emphasizes decisive leadership, clear communication, and exceptional guest service in a fast-paced environment.

Qualifications

• Must be 21 years of age or older.
• Valid and active driver's license with acceptable driving record.
• High School Diploma or GED.
• Ability to pass background screenings, licensing requirements, and training programs.
• Ability to operate company vehicles or patrol vehicles as assigned.
• Flexible schedule including nights, weekends, holidays, extended shifts, and special events.

Responsibilities

• Lead assigned Security Officers during each shift with direct supervision and post assignments.
• Conduct pre-shift briefings and communicate expectations and event-specific information.
• Monitor officer performance and ensure compliance with post orders, policies, and procedures.
• Coordinate with venue management, event staff, and emergency personnel when needed.
• Complete incident reports and shift activity documentation accurately.
• Coach and mentor officers to improve performance and service standards.

Job description

Security Shift Lead - Venue & Stadium Security

Location: Houston, TX
Pay Rate: $16.50 - $17.00 per hour
Employment Type: Full-Time
Industry: Event Security | Stadium Security | Venue Security

Position Summary

We are seeking a motivated, professional, and dependable Security Shift Lead to provide frontline leadership and operational oversight for security personnel assigned to a large stadium and event venue environment in Houston.

This role is ideal for an experienced security professional who thrives in fast-paced, high-attendance environments and can confidently lead teams during sporting events, concerts, festivals, and special events. The Shift Lead serves as the primary point of contact for assigned officers and is responsible for ensuring security operations are conducted safely, efficiently, and in accordance with company and client expectations.

The successful candidate will lead by example, maintain accountability, communicate effectively, and make sound decisions in dynamic situations while delivering exceptional customer service.

Key Responsibilities

Leadership & Supervision

• Provide direct supervision and support to assigned Security Officers during each shift.
• Conduct pre-shift briefings and communicate post assignments, expectations, and event-specific information.
• Monitor officer performance and ensure compliance with post orders, policies, and procedures.
• Lead by example through professionalism, reliability, and strong work ethic.
• Address operational issues, employee concerns, and staffing needs as they arise.
• Ensure all team members maintain a professional appearance and demeanor.

Operations & Security

• Oversee security operations during sporting events, concerts, and other large-scale venue activities.
• Conduct regular patrols of assigned areas to ensure safety, security, and operational readiness.
• Monitor access control points, screening areas, crowd management zones, and restricted areas.
• Respond to incidents, disturbances, emergencies, and guest concerns in a timely and professional manner.
• Coordinate with venue management, event staff, emergency personnel, and law enforcement when necessary.
• Complete incident reports, shift activity reports, and other required documentation accurately.

Team Accountability

• Verify officers report to assigned posts on time and remain compliant with operational requirements.
• Adjust staffing assignments as needed to meet changing operational demands.
• Coach and mentor officers to improve performance and service standards.
• Assist with training and onboarding of new personnel.
• Ensure all personnel maintain situational awareness and follow safety protocols.

Customer Service

• Provide a visible and professional security presence.
• Assist guests, patrons, employees, and vendors with questions or concerns.
• Resolve conflicts professionally while maintaining a safe environment.
• Represent the company positively through exceptional customer service and communication.

Minimum Qualifications

• Must be 21 years of age or older.
• Valid and active driver's license with an acceptable driving record.
• High School Diploma or GED.
• Ability to successfully complete all required background screenings, licensing requirements, and training programs.
• Ability to operate company vehicles, golf carts, or other authorized patrol vehicles when assigned.
• Reliable transportation and dependable attendance.
• Ability to work flexible schedules, including:
  • Nights
  • Weekends
  • Holidays
  • Extended shifts
  • Special events

Preferred Qualifications

• Previous security experience.
• Previous stadium, venue, event, entertainment, or crowd management experience.
• Experience in hospitality, military, public safety, loss prevention, or related fields.
• Prior leadership, supervisory, or team lead experience.
• Experience managing personnel in fast-paced environments.

Leadership Competencies

The ideal candidate will demonstrate:

• Dynamic and proactive leadership
• Strong decision-making and problem-solving abilities
• Ability to motivate, coach, and direct team members
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Accountability and professionalism
• Adaptability in rapidly changing situations
• Ability to remain calm under pressure
• Commitment to safety and service excellence

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to work outdoors in various weather conditions.
• Ability to climb stairs and navigate large venue environments.
• Ability to perform foot patrols throughout the facility.
• Ability to respond quickly during emergencies or operational incidents.
• Ability to occasionally lift up to 30 pounds.

Ideal Candidate Profile

We are looking for someone who is:

Dynamic Dependable Professional Decisive Adaptable Accountable Team-Oriented Customer-Service Focused Calm Under Pressure

If you are a strong leader who enjoys working in exciting event environments and can effectively manage security operations while delivering exceptional service, we encourage you to apply.

Security Guard / Securitas Security/ Houston, tx / TXDPS License # B00100

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”