Security Shift Lead - Cultural & Entertainment District

Securitas US Business Unit; Houston (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

Security Shift Lead position at one of Houston's premier cultural and entertainment districts. The role leads Security Officers, oversees daily operations, and maintains a welcoming yet secure environment.

We seek a hands-on leader who can manage incidents, supervise staff, interact with the public, and make sound decisions in a fast-paced setting. Strong communication and reliability are essential for success in this role.

Qualifications

• Must be at least 21 years old with a valid driver’s license.
• Experience supervising security personnel or teams is preferred.
• Strong verbal and written communication skills are required.
• Ability to complete incident reports and daily documentation.
• Customer-focused with ability to manage crowds and events.

Responsibilities

• Provide direct supervision to Security Officers during shifts.
• Conduct briefings, assign objectives, and relay updates.
• Monitor post orders, policies, and procedures for compliance.
• Lead with professionalism, accountability, and service.
• Assist with coaching, training, and development of staff.
• Patrol interior/exterior areas and manage access control.
• Respond to incidents, disturbances, and emergencies promptly.
• Complete incident reports and maintain logs accurately.
• Support crowd management during peak hours and events.
• Deliver exceptional customer service to visitors and tenants.

Skills

Leadership

Communication

Customer service

Team supervision

Report writing

Education

High School Diploma or GED

Tools

Access control systems

CCTV monitoring

Job description

Security Shift Lead - Cultural & Entertainment District

Location: Houston, TX
Pay Rate: $16.50 per hour
Schedule:

• Saturday & Sunday: 6:00 AM - 2:00 PM
• Monday, Tuesday & Wednesday: 2:00 PM - 10:00 PM

Requirements: Valid Driver's License | Must Be 21 Years of Age or Older

Position Summary

We are seeking a professional, dependable, and customer-focused Security Shift Lead to support security operations at one of Houston's premier cultural, food, retail, and entertainment destinations located in the heart of Downtown Houston.

This unique property attracts thousands of visitors, guests, employees, vendors, and tenants each week, creating a dynamic environment where security, hospitality, and leadership are equally important. The Security Shift Lead is responsible for overseeing assigned Security Officers, maintaining a safe and welcoming atmosphere, and ensuring daily operations run smoothly.

The ideal candidate is a hands-on leader who can effectively supervise personnel, respond to incidents, interact professionally with the public, and make sound decisions in a fast-paced environment.

Key Responsibilities

Leadership & Supervision

• Provide direct supervision and guidance to Security Officers during assigned shifts.
• Conduct shift briefings and communicate daily objectives, assignments, and operational updates.
• Monitor officer performance and ensure all post orders, policies, and procedures are followed.
• Lead by example through professionalism, accountability, and strong customer service.
• Assist with coaching, training, and development of security personnel.

Security Operations

• Monitor and patrol interior and exterior areas to ensure the safety of visitors, tenants, employees, and guests.
• Oversee access control procedures and maintain awareness of activity throughout the property.
• Respond promptly to incidents, disturbances, emergencies, and security concerns.
• Conduct routine inspections and security checks throughout the facility.
• Complete incident reports, activity logs, and other required documentation accurately and professionally.
• Assist with crowd management during peak business hours, special events, and public gatherings.

Customer Service

• Provide exceptional customer service to visitors, tenants, and vendors.
• Serve as a visible and approachable security presence.
• Address questions, concerns, and complaints professionally and respectfully.
• Help create a welcoming environment while maintaining security standards.

Communication & Coordination

• Act as the primary point of contact for on-duty officers during assigned shifts.
• Communicate effectively with management, property personnel, contractors, and emergency responders.
• Ensure important information and operational updates are relayed accurately to team members.

Minimum Qualifications

• Must be 21 years of age or older.
• Valid Driver's License with an acceptable driving record.
• High School Diploma or GED.
• Previous security, hospitality, customer service, retail, venue, or public-facing experience.
• Previous leadership, supervisory, or team lead experience preferred.
• Strong verbal and written communication skills.
• Ability to complete required reports and documentation.
• Ability to successfully complete all required background screening and training requirements.
• Reliable attendance and dependable transportation.

Preferred Qualifications

• Security experience in mixed-use developments, entertainment venues, shopping districts, hotels, or public spaces.
• Experience supervising security personnel.
• Knowledge of access control systems, CCTV monitoring, and incident response procedures.
• Experience interacting with large numbers of guests and visitors in a customer-focused environment.

Ideal Candidate Profile

We are looking for someone who is:

Professional Dependable Adaptable Accountable Customer-Service Focused Team-Oriented Observant Decisive Calm Under Pressure

The successful candidate will be capable of balancing strong security practices with outstanding customer service while leading a team in a vibrant, high-traffic environment.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to patrol large indoor and outdoor areas.
• Ability to navigate stairs, walkways, plazas, and public gathering spaces.
• Ability to work outdoors in varying weather conditions.
• Ability to occasionally lift up to 25 pounds.

Why Join Us?

This is an opportunity to take a leadership role at one of Houston's most exciting destinations. You'll work in a fast-paced environment that blends culture, entertainment, dining, and community engagement while helping maintain a safe and welcoming experience for thousands of visitors each week.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”