Security

th; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

th is seeking a Security Lead to manage security operations and maintain safety at our Cleveland venue. This individual will oversee entry control, enforce security protocols, and coordinate with management to provide a safe and enjoyable environment for guests.

Applicants should have experience in security or crowd management and possess strong leadership and conflict-resolution skills. Availability for nights and weekends is required.

Qualifications

• Previous experience in security, hospitality, or crowd management required.
• Excellent communication and customer service skills.
• Ability to remain calm and professional in high-pressure situations.

Responsibilities

• Monitor and control entry to ensure all guests meet venue requirements.
• Ensure the safety of guests, employees, and property.
• Train and oversee security staff.

Skills

Strong leadership

Conflict-resolution skills

Customer service

Calmness under pressure

Knowledge of local laws

Job description

Job Summary

Seeking a Security Lead to oversee all security operations at our venue. This individual will be responsible for maintaining a safe and welcoming environment by managing front-door operations, enforcing security protocols, and coordinating with management to ensure a seamless guest experience.

Key Responsibilities

Front Door Oversight:

• Monitor and control entry to Townhall, ensuring all guests meet venue requirements.
• Check IDs, manage guest lists, and enforce age restrictions as needed.
• Maintain a professional and courteous demeanor while handling guest interactions.

Security Operations & Safety Compliance:

• Ensure the safety of guests, employees, and property by proactively identifying and addressing potential security risks.
• Enforce house policies, prevent unauthorized access, and handle disturbances professionally.
• Respond swiftly and effectively to incidents, de-escalating conflicts when necessary.
• Maintain knowledge of emergency protocols and coordinate responses with management and law enforcement if needed.

Team Leadership & Coordination:

• Train and oversee security staff, ensuring they adhere to all safety and security protocols.
• Collaborate with Townhall management to implement best practices for venue security.
• Conduct regular safety inspections and provide recommendations for improvements.

Qualifications & Skills

Previous experience in security, hospitality, or crowd management required.

Strong leadership and conflict-resolution skills.

Ability to remain calm and professional in high-pressure situations.

Excellent communication and customer service skills.

Knowledge of local laws and security best practices.

Additional Details

• Must be available to work evenings, weekends, and high-traffic event nights.