Security Shift Lead – 24/7 Museum Operations

DENVER MUSEUM OF NATURE & SCIENCE; Denver (CO); On-site; USD 54,000 - 60,000; Full time

Job summary

Denver Museum of Nature & Science is seeking a Security Supervisor to oversee daily security operations, supervise six direct reports, and coordinate emergency response to protect guests, staff, volunteers and 4.3 million artifacts. The role is full time and requires availability for a 24/7 schedule.

Core requirements include a high school diploma, at least three years in security, one year supervisory experience, a security certification, and a valid driver’s license.

Qualifications

• High school diploma or equivalent required.
• 3 years’ experience in security, military, or equivalent related service required.
• 1 years’ supervisory experience or functioning as a lead required.
• Security certification or related training approved by management, within one year of hire required.
• Current driver’s license with clean driving record, or ability to obtain license within 30 days of hire.
• Ability to comply with requirements for Denver Security License within 30 days of hire.

Responsibilities

• Provides day-to-day supervision to the Security Officers and contract employees.
• Coordinate Emergency Response and related evacuation planning and drills. Provide directions and assistance to employees, guests and community members.
• Acts as liaison between security staff and other Museum departments in coordination of security operations and resolves issues.
• Provides excellent customer service to create a safe and welcoming atmosphere for customers.
• Explains and enforces Museum policies, uses de-escalation techniques to address issues and resolve conflicts.
• Conduct incident response and investigations. Maintains accurate security records within legal compliance, ensures incident reports meet security standards.
• Demonstrates excellent decision making skills generally and while under stressful conditions.
• May require working overtime, weekends, and rotating shifts on short notice.

Skills

Leadership

Communication

De-escalation techniques

Multitasking under pressure

Customer service focus

Team coordination

Education

High school diploma or equivalent

Security certification/training

Job description

Denver Museum of Nature & Science is seeking a Security Supervisor to oversee daily security operations, supervise six direct reports, and coordinate emergency response to protect guests, staff, volunteers and 4.3 million artifacts. The role is full time and requires availability for a 24/7 schedule.

Core requirements include a high school diploma, at least three years in security, one year supervisory experience, a security certification, and a valid driver’s license.