Security Shift Supervisor

DENVER MUSEUM OF NATURE & SCIENCE; Denver (CO); On-site; USD 54,000 - 60,000; Full time

Job summary

Denver Museum of Nature & Science is seeking a Security Supervisor to oversee daily security operations, supervise six direct reports, and coordinate emergency response to protect guests, staff, volunteers and 4.3 million artifacts. The role is full time and requires availability for a 24/7 schedule.

Core requirements include a high school diploma, at least three years in security, one year supervisory experience, a security certification, and a valid driver’s license.

Qualifications

• High school diploma or equivalent required.
• 3 years’ experience in security, military, or equivalent related service required.
• 1 years’ supervisory experience or functioning as a lead required.
• Security certification or related training approved by management, within one year of hire required.
• Current driver’s license with clean driving record, or ability to obtain license within 30 days of hire.
• Ability to comply with requirements for Denver Security License within 30 days of hire.

Responsibilities

• Provides day-to-day supervision to the Security Officers and contract employees.
• Coordinate Emergency Response and related evacuation planning and drills. Provide directions and assistance to employees, guests and community members.
• Acts as liaison between security staff and other Museum departments in coordination of security operations and resolves issues.
• Provides excellent customer service to create a safe and welcoming atmosphere for customers.
• Explains and enforces Museum policies, uses de-escalation techniques to address issues and resolve conflicts.
• Conduct incident response and investigations. Maintains accurate security records within legal compliance, ensures incident reports meet security standards.
• Demonstrates excellent decision making skills generally and while under stressful conditions.
• May require working overtime, weekends, and rotating shifts on short notice.

Skills

Leadership

Communication

De-escalation techniques

Multitasking under pressure

Customer service focus

Team coordination

Education

High school diploma or equivalent

Security certification/training

Job description

The Security Supervisor position is responsible for ensuring a safe and secure environment for guests, team members, volunteers, Museum property and assets, including our 4.3 million scientific artifacts, while still providing exceptional customer service. The Shift Supervisor provides day-to-day supervision, including motivation, coaching and training, and coordinates the day-to-day activities of the security team. We are a 24/7 and 365 day per week operation.

Job Class: Full Time

$26.00/hour (additional pay when working a swing shift of $.75/hour)

Work Schedule: Relief Shift Supervisor: Schedule is Combination Day shifts 7:30am-4:00pm and Swing Shift 4:00 PM – 12:00 AM.

Direct Reports: 6 Direct Reports

Essential Duties

• Provides day-to-day supervision to the Security Officers and contract employees.
• Coordinate Emergency Response and related evacuation planning and drills. Provide directions and assistance to employees, guests and community members. Develop strong liaison and coordinate with emergency first responders (police/fire) as needed.
• Acts as liaison between security staff and other Museum departments in coordination of security operations and resolves issues.
• Provides excellent customer service to create a safe and welcoming atmosphere for customers.
• Explains and enforces Museum policies, uses de-escalation techniques to address issues and resolve conflicts.
• Conduct incident response and investigations. Maintains accurate security records within legal compliance, ensures incident reports meet security standards.
• Demonstrates excellent decision making skills generally and while under stressful conditions.
• May require working overtime, weekends, and rotating shifts on short notice.

Minimum Qualifications/Requirements

• High school diploma or equivalent required.
• 3 years’ experience in security, military, or equivalent related service required.
• 1 years’ supervisory experience or functioning as a lead required.
• Security certification or related training approved by management, within one year of hire required.
• Current driver’s license with clean driving record, or ability to obtain license within 30 days of hire.
• Ability to comply with requirements for Denver Security License within 30 days of hire.

Ideal Candidate Will Be/Have

• Excellent interpersonal, administrative, and communication skills, as well as strong leadership traits in order to deal effectively with colleagues,visitors, and customers.
• Ability to multitask effectively during busy times, exercise patience, and professionalism during stressful situations
• Experience using de-escalation techniques to address issues and resolve conflicts
• Ability to maintain guest, employee, and organization confidentiality
• Ability to work under pressure or stressful situations
• Ability to obtain First Aid & CPR certification

Working Conditions

• Office: Moderate noise (business office with computers and printers, light traffic)
• Lifting requirements: Medium physical effort required by handling up to 50 pounds occasionally and/or up to 10 pounds frequently.
• Stand or sit: must be able to remain in a stationary position (80% of time)
• Ability to walk 6-8 miles/day to patrol the Museum and property.
• Ability to work outside as needed in all types of weather.
• Ability to move someone in a wheel chair, or relocate an injured party to a safer area.
• Ability to climb ladders and investigate issues in an emergency.
• May need to detain suspects for police apprehension.