Security Service Technician III

Johnson Controls, Inc.; Norfolk (VA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, Inc. seeks a Security Technician to troubleshoot and service intrusion, IP CCTV, access control, and fire alarm systems from multiple manufacturers.

You will identify customer needs and guide them through repair steps to restore full functionality, while inspecting systems and providing reports. The role requires 2 years in low-voltage or security, knowledge of Bosch, Honeywell, and similar platforms, and a valid driver's license.

Qualifications

• 2 years in low-voltage or security industry.
• Knowledge of major security platforms including Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, etc.
• Valid driver's license with an excellent driving record.
• High school diploma or GED.
• Ability to pass background and identity checks.

Responsibilities

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair, or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other agencies.
• Perform repair and/or inspections of intrusion detection, IP CCTV, access control and fire alarm systems.
• Assist fellow service technicians with system repairs and complete minor repairs including battery replacement.
• Test operation of system and establish service connectivity with monitoring center.
• Complete all forms accurately and customer paperwork as required.

Skills

Low-voltage experience

Security systems knowledge

Driver's license

Customer service

Education

High school diploma or GED

Job description

Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

A Johnson Controls Security Technician is a troubleshooter and service expertpossessingknowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers.Candidate willpossessstrong verbal communication skills as theyidentifythe needs of the customer and theninform themofnextsteps and processes to repairthe systemas needed to return full functionality. Candidate willpossessskills and experience to inspect said systems to ensure proper functionality andprovidewritten or digital reports to customer and company as needed.

How you will do it

• Locate and alleviate trouble with damaged equipment or wiring.

• Readjust equipment,repair,or replace inoperative equipment and test for operation.

• Coordinate inspections and/or installations with police, fire departments, or otherappropriate agencies.

• Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).

• Assistsfellow service technicians with system repairs and completes minor repairs including battery replacement.

• Tests operation of system to the customer monitoring center to properlyestablishservice connectivity.

• Complete all forms accurately and customer paperwork as required.

What we look for

Required

• 2 years in low-voltage or security industry.

• Excellent general knowledge of major security manufacturer platforms including:

• Experience with Bosch/Radionics, Honeywell,Firelite, Silent Knight, DMP, DSC, etc.

• Valid driver's license with an excellent driving record.

• High school diploma orGED (General Education Development)

• Ability to pass thorough background and identity checks.

Preferred

• Ability to read blueprints and schematic drawings.

• Ability tooperatehand and power tools.

• Ability to unload ladder from fleet vehicle and climb ladder.

• Ability to always operate fleet vehicle in a safe manner.

• Ability to communicate andprovideexcellent customer service

HIRING HOURLY RANGE: $24 - $36 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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