Security Service Technician 1

Jobgether; United States; On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with matching contributions

Paid time off 13 days annually

10 company-paid holidays

Tuition reimbursement

Job summary

Jobgether, on behalf of a partner company, is seeking a Security Service Technician 1 based in the United States. The role involves troubleshooting, repairing, maintaining, and occasionally installing electronic security systems and related equipment.

You will handle routine and emergency service, patient with customer environments, and grow technical skills through cross-training. Responsibilities include responding to service calls, conducting preventative maintenance, and preparing detailed

Qualifications

• High school diploma or GED or equivalent practical experience.
• 1–3 years of relevant experience preferred but not required.
• Developing technical knowledge of electronic security, fire alarm and life-safety, building automation, or related systems.
• Experience with brands such as Bosch, DMP, or Honeywell is advantageous.
• Strong mechanical and electrical aptitude; ability to safely use hand and power tools.
• Ability to develop basic programming skills and apply structured troubleshooting techniques.
• Proficiency with computers and MS Office (Outlook, Word, Excel).
• Strong customer-service orientation; ability to stay professional under pressure.
• Ability to travel to customer sites and respond to service needs (emergency/after-hours).

Responsibilities

• Respond to routine, non-routine, scheduled maintenance and after-hours service calls, diagnosing and resolving technical issues.
• Troubleshoot, repair, replace defective components, debug systems, and complete installations for security systems and smaller projects.
• Perform preventative maintenance and system checkouts for installed security systems.
• Use diagnostic methods and tools to isolate problems and determine effective solutions.
• Prepare accurate service reports to support communication, invoicing, and job-cost tracking.
• Support system upgrades, audits, and network equipment installation when required.
• Ensure service activities comply with federal, state, and local regulations and safety procedures.
• Maintain strong customer relationships by understanding needs and communicating solutions clearly.
• Collaborate with colleagues and participate in cross-training for continuous improvement.

Skills

Mechanical aptitude

Electrical aptitude

Troubleshooting

Customer service

Independent work

Team collaboration

Travel readiness

MS Office proficiency

Education

High school diploma or GED

Tools

Diagnostic tools

Hand and power tools

Bosch hardware

Security system installation tools

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Security Service Technician 1 based in the United States.
This role is an opportunity to build your technical career while delivering reliable security solutions directly to customers.
You will troubleshoot, repair, maintain, and occasionally install electronic security systems and related equipment.
The position combines hands-on technical work, customer service, problem-solving, and preventative maintenance.
You’ll respond to routine, emergency, and after-hours service needs while working across a variety of customer environments.
The role also offers opportunities to develop programming, networking, systems integration, and diagnostic skills.
You’ll collaborate with experienced specialists and continuously expand your technical capabilities through cross-training.
For a motivated technician, this is a practical environment to grow expertise while making a direct impact on customer safety and operations.

Accountabilities

• Respond promptly to routine, non-routine, scheduled maintenance, emergency, and after-hours service calls, diagnosing and resolving technical issues.
• Troubleshoot, repair, replace defective components, debug systems, and complete installations for security systems and smaller or less complex projects.
• Perform preventative maintenance, system checkouts, technical assistance, troubleshooting, and repair routines for installed security systems.
• Use appropriate diagnostic methods, tools, and techniques to isolate equipment or software problems and determine effective solutions.
• Prepare accurate and detailed service reports to support customer communication, invoicing, and job-cost tracking.
• Support systems upgrades, audits, consultations, custom integrations, database activities, and network equipment installation or configuration when required.
• Ensure all service activities comply with applicable federal, state, and local regulations as well as health and safety procedures.
• Maintain strong customer relationships by understanding needs, communicating solutions clearly, and delivering responsive, professional service.
• Collaborate with colleagues and specialists, participate in cross-training, and contribute to continuous improvement across service operations.
• Perform additional technical and operational duties as assigned.

Requirements

• High school diploma, GED, or equivalent practical experience.
• 1–3 years of relevant experience is preferred but not required.
• Developing technical knowledge of electronic security, fire alarm and life-safety, building automation, or related systems.
• Experience with brands such as Bosch, DMP, or Honeywell is advantageous.
• Strong mechanical and electrical aptitude, including the ability to safely use hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers.
• Ability to develop basic programming skills and apply structured troubleshooting techniques to identify and resolve technical problems.
• Proficiency with computers and familiarity with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong customer-service orientation with the ability to remain professional and effective under pressure.
• Ability to work independently while collaborating effectively with technicians, specialists, and other team members.
• Strong attention to detail, accountability, adaptability, and willingness to learn and develop new technical skills.
• Ability to travel to customer sites and respond to service requirements, including emergency or after-hours calls when necessary.

Benefits

• Base salary range of $25.35–$36.74 per hour, with individual compensation varying according to location, experience, certifications, licenses, education, and other job-related factors.
• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• 401(k) plan with matching contributions.
• Paid Time Off starting at 13 days annually.
• 10 company-paid holidays.
• Additional Fun & Laughter Day Off.
• Wellness program and colleague assistance program.
• Tuition reimbursement.
• Vehicle reimbursement plan or company vehicle, depending on eligibility.
• Cell phone reimbursement, where applicable.
• Paid parental leave.
• Corporate Social Responsibility Day.
• Supportive, inclusive, and collaborative work environment with opportunities for technical development and cross-training.