Service Technician I

Securitas Technology; Chesapeake (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Securitas Technology in Chesapeake, VA is seeking a dedicated Alarm Technician to service client sites, diagnose incidents, and perform on-site upgrades of security systems.

You will handle trouble tickets, collaborate with teams, and document changes while ensuring system uptime and accurate reporting. A high school diploma and low-voltage experience are required, with certifications preferred. This role includes a company vehicle and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Experience installing and troubleshooting low voltage equipment.
• Experience with CCTV, access control, burglary alarms, and fire alarms.
• NICET certification or state fire license preferred; ESA/NTS certifications preferred.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non‑technical audience.
• Perform pre‑deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Skills

Communication skills

Problem solving

Time management

Teamwork

Customer service

Microsoft Office

Education

High School diploma or equivalent

Tools

CCTV systems

Access control

Fire alarm systems

IP addressing

Network fundamentals

NICET certification

BOSCH / Silent Knight experience

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

We offer clients a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long‑term clients with solutions and services that protect their people, customers, and assets.

Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post‑installation problems on systems and equipment, as well as, special project work, when needed.

Job Duties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non‑technical audience.
• Perform pre‑deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Fire alarm experience:
  • Bosch, Silent Knight highly preferred.
  • Simplex, Notifier, Edwards, Siemens, or other commercial fire systems a plus.
  • NICET certification or State Fire License preferred.
• ESA Certified Alarm Technician preferred.
• NTS Certified Service Technician preferred.
• Working knowledge of network communications and IP addressing.
• Certifications in enterprise grade CCTV, Access Control a plus.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communication skills.
• Excellent problem solving and analytical skills.
• Excellent time management skills.
• Positive attitude and strong work ethic.

Securitas Offers Comprehensive Benefits Including

• Paid company training.
• Medical, Dental, Vision, and Life Insurance.
• 401K with 60% Match up to 6% of salary.
• Paid vacation, holiday, and sick time.
• Educational Assistance.
• Exceptional growth opportunities.
• Company vehicle, laptop, and cell phone provided.
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.