Security Service Technician

YDU JC Air Cond & Ref Inc.- Dubai; Raleigh (NC); On-site; USD 29,000 - 41,000; Full time

Job summary

Johnson Controls is seeking a Service Technician in Raleigh, NC to diagnose and repair security systems, including burglar, fire, CCTV, and access control devices. The role covers on-site service from a remote location and emphasizes delivering high-quality customer solutions.

Ideal candidates have a background in electrical/electronic systems, strong communication, a valid driver\'s license, and a minimum of 3 years in security installations or servicing.

Qualifications

• Excellent communication skills and the ability to explain technical information clearly.
• Electrical/electronic background relevant to security systems.
• Valid driver\'s license required.
• Experience with Card Access, CCTV/IP cameras preferred.
• Minimum 3 years of experience installing and servicing Tyco Integrated Security or comparable product line.

Responsibilities

• Locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Be responsible for the service and repair of Commercial security/Fire Alarm/CCTV/Card Access systems.
• Provide recommendations and solutions to ensure facility is running efficiently and upsell where appropriate.
• Provide quotes to support recommendations and solutions.

Skills

Excellent communication skills

Electrical/Electronic background

Valid driver\'s license

Card Access/CCTV/IP cameras

3+ years field experience

Education

High School Diploma or equivalent

Some college or technical school

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently from a remote location. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How you will do it

• Locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Be responsible for the service and repair of Commercial security/Fire Alarm/CCTV/Card Access systems.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

• Required Minimum 3 years’ experience installing and inspecting/servicing Tyco Integrated Security or comparable product line.
• Experience with Card Access/CCTV/IP cameras.
• Excellent communication skills.
• Electrical/Electronic background.
• Valid driver's license.
• High School Diploma or equivalent.
• Preferred Some college or technical school.

HIRING HOURLY RANGE: $21-$30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

All hiring decisions are ultimately made by human reviewers.

#techhiring

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.