Security Service Technician

Johnson Controls, Inc.; Dublin, Northern (OH, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle

Referral Bonuses

Comprehensive Benefits

Job summary

Johnson Controls is seeking a Security Technician to troubleshoot and service intrusion, CCTV, access control and fire alarm systems across multiple manufacturers. The role emphasizes clear customer communication, identifying needs, and delivering timely repair steps to restore full functionality.

The position requires 6+ years in low-voltage/security, a valid driver’s license, and the ability to pass background checks. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• 6+ years in low-voltage or security industry.
• Valid driver’s license with an excellent driving record.
• Ability to pass thorough background and identity checks.
• Well versed in Access Controls, CCTV, Burglary and Fire Alarms in commercial applications.
• Ability to read blueprints and schematic drawings (preferred).

Responsibilities

• Troubleshoot intrusion, IP CCTV, access control and fire alarm systems.
• Inspect systems to ensure proper functionality and provide written or digital reports.
• Provide high-level service solutions to resolve building inefficiencies.
• Provide quotes to support recommendations and solutions.
• Coordinate inspections and/or installations with police, fire departments, or other agencies (as applicable).

Skills

Verbal communication

Troubleshooting

Customer service

Education

High school diploma or GED

Tools

Bosch/Radionics/Honeywell/Firelite/Silent Knight/DMP/DSC

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HAS)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed.Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

How you will do it

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair, or replace inoperative equipment and test for operation.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
• Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
• Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.
• Tests operation of system to the customer monitoring center to properly establish service connectivity.
• Complete all forms accurately and customer paperwork as required.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

Required

• 6+ years in low-voltage or security industry.
• Excellent general knowledge of major security manufacturer platforms including:
• Valid driver's license with an excellent driving record.
• High school diploma or GED (General Education Development)
• Ability to pass thorough background and identity checks.
• Well Versed in Access Controls, CCTV, Burglary and Fire Alarms in Commercial Applications

Preferred

• Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload ladder from fleet vehicle and climb ladder.
• Ability to always operate fleet vehicle in a safe manner.
• Ability to communicate and provide excellent customer service
• Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, etc.

HIRING HOURLY RANGE: $29.13 - 40.09 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us